Subject: Ticket Assigned - Conversation with muhammed irshad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 07:43:51 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammed irshad muhammed irshad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammed irshad Bot:  Hi Muhammed Irshad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6251347324 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0546531965 Bot:  Please wait while we transfer you to an agent Agent:  Hi Muhammed, Thank you for contacting us. My name is Prakash. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammed Irshad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6251347290 Bot:   Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Hello any one is here?? Agent:  Hi Muhammed, Thank you for contacting us. My name is Amir. How may I help you? Customer:  Ok Customer:  I tried to order pants Customer:  But the order is not yet confirmed Customer:  But my transaction is completed Agent:  Please confirm your order number  6251347290 Customer:  It's not showing in my account Customer:  But I got one email about this case Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Could u please show me Customer:  What are included in that order number Customer:  Ok iam waiting Agent:  Thank you for your patience. Customer:  Ok Agent:  As we can the payment was captured and a new order was placed successfully which is: 6251347324. Customer:  No Customer:  That's new order Agent:  Sorry  for the last message Agent:  As we cheked , we couldn't find any transaction or order on  DEC Customer:  This order have separate transaction Customer:  I can show my transaction details Agent:  We request you to share your bank statement with transaction ID so we can further assist you Agent:  You can also share it on our email address: [email-masked] Customer:  Here I can't share Customer:  Some technical issues Customer:  I'll share on email Agent:  Okay Agent:  Sure Agent:  Is there anything else we can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammed Irshad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6251347290 Bot:   Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Can u please connect to Mr Amir Customer:  The one who connected previously Agent:  Hi Muhammed, Thank you for contacting us. I'm Amir. Customer:  Did u check email Customer:  Already attached transaction details Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Ok Agent:  Thank you for your patience. Customer:  Ok Agent:  As we checked we couldn't find any new email from your email address:[email-masked] Customer:  Can u please send a test mail Agent:  Can you please confirm the email address  you used to send Agent:  We only have the mail you sent on  DEC Agent:  6 Customer:  I just replied on Customer:  [email-masked] Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  I attached transaction details yesterday also Agent:  Thank you for your patience. Customer:  Ok Agent:  As we checked this is not the bank statement. we have already recieved this image yesterday. Customer:  That's is not enough???? Agent:  As per the screenshot it seems like it was a store purchase. Customer:  Yeah Agent:  We request you to share the bank statement so we can check properly regarding the deduction Customer:  I think there is mention about landmark Agent:  In the screenshot there is no details like it was debited on Landmark. Customer:  Ok I'll check and forward Agent:  Sure take your time. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammed Irshad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6251347290 Bot:   Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Please transfer to Mr Amir Agent:  Hi Muhammed, Thank you for contacting us. My name is Amir. Customer:  I forwarded one email regarding transaction details Customer:  In that message it's clearly mentioned landmark Agent:  Mayy I request you to stay on hold, while I check the details Agent:  . Customer:  Ok Customer:  Please try to solve ASAP Agent:  Thank you for sharing the bank details Customer:  Please confirm my order Agent:  However, it's not a bank statement. Customer:  I don't have bank statement Customer:  But it's clearly mentioned landmark Agent:  Yes, we can see that Agent:  BUt the only issue is in that statement there is no transaction ID Customer:  Then what to do Agent:  As per the records there is only 2 orders from [email-masked] address. Agent:  You can visit your branch and ask for bank details. Agent:  Then they will provide the detailed bank statement which contains the transaction ID , Agent:  We request you to share with us the bank statement so we can further assist you Agent:  We are not getting a response from you. Are we still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammed Irshad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hi, Customer:  I requested for return Agent:  Could you please share your order id so that I can assist you further. Customer:  6251347324 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Last week I got a call from your team and asked about location Customer:  But they didn't come and collect Agent:  We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to collect the order, but did not find any response. Customer:  No Customer:  They contacted me Customer:  I send my location to them Customer:  But they didn't came Customer:  I waited them for long time Agent:  As we can check, you've contacted us regarding the query related to your order status. Is that correct? Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Customer:  Please tell them to come and collect ASAP Agent:  we will do the needful as fast as possible Agent:  do you have any other query ??? Agent:  have  a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammed Irshad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Is there anyone Agent:  Hi Muhammed, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  No regarding order updates Customer:  Regarding return Customer:  Hello Agent:  Kindly share us with the order id in order to assist you better Customer:  6251347324 Customer:  Can u please respond fastly Agent:  I apologise for the late response and the inconvenience caused to you. Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Ok Agent:  As we can check, your case for late collection had already been escalated . we request you to please allow us some more time to do the same. Agent:  For your reference, your complaint number is 1891811. Agent:  In the meantime, we request you to please confirm us your registered mobile number. Customer:  0546531965 Agent:  Thank you for confirming me.  Agent:  Please be assured as we have now escalated this issue again with our courier team and they will arrange a pickup for your items. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammed Irshad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Muhammed, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  I contacted u before Customer:  Regarding return of items Customer:  But your team is not yet collected my return items Customer:  I requested before 15 days Customer:  Iam not getting responses from your team Agent:  I apologise for the late response and the inconvenience caused to you. Customer:  Can you please collect my return items Customer:  Please send ur teams Agent:  Please be assured as we have now escalated this issue again with our courier team and they will arrange a pickup for your items at the earliest. Customer:  Ok thanks Customer:  Please as fast as possible Agent:  Sure Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammed Irshad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Regarding about the return request Customer:  They were not yet came and collected Agent:  Could you please share your order number so that I can assist you further? Customer:  6251347324 Customer:  There is some issues with location Customer:  Your courier team is not willing to come my location Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  This is your mobile number 546531965 Customer:  Yes Customer:  Your team called me Customer:  But they aren't coming to my location Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Is there anything else I can help with ?? Customer:  Please tell them to come to  near al adamah Customer:  I mention address as Badr Customer:  But it was Badr hospital Customer:  That's why your team is not willing to come Agent:  Our concern team will contact with courier partner Agent:  Is there anything else I can help with ?? Customer:  Please tell them to come to near by jawazat Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Ok Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammed Irshad ,what do you need help with? Customer:  How can I return my order? Customer:  /startOver Bot:  Hi Muhammed Irshad ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:22 AM, 10th Jan                     muhammed irshad                    Ok           11:22 AM, 10th Jan                   Algaili                    Hi Muhammed, Thank you for contacting us. How may I help you?           11:25 AM, 10th Jan                     muhammed irshad                    Regarding about my return items           11:26 AM, 10th Jan                     muhammed irshad                    Your courier team not yet collected my items           11:26 AM, 10th Jan                     muhammed irshad                    I requested before one month           11:27 AM, 10th Jan                     muhammed irshad                    Still not yet collected           11:27 AM, 10th Jan                   Algaili                    You mean the order ID# 6251347290           11:29 AM, 10th Jan                     muhammed irshad                    6251347324           11:29 AM, 10th Jan                   Algaili                    May I request you to stay on hold while I retrieve the information.           11:30 AM, 10th Jan                     muhammed irshad                    Ok           11:31 AM, 10th Jan                   Algaili                    We tried contacting you on your registered mobile number (966546531965) to collect the items however, the number was not reachable.           11:33 AM, 10th Jan                   Algaili                    Please confirm your contact number or share us an alternative contact number.           11:34 AM, 10th Jan                     muhammed irshad                    Number is always reachable           11:34 AM, 10th Jan                     muhammed irshad                    I got call from your team           11:34 AM, 10th Jan                     muhammed irshad                    They were not willing to come ar-rabie district           11:35 AM, 10th Jan                   Algaili                    ​ We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.  ​ We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.  ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           11:35 AM, 10th Jan                     muhammed irshad                    Near turkey building           11:35 AM, 10th Jan                     muhammed irshad                    Address mentioned as Badr by mistake           11:36 AM, 10th Jan                     muhammed irshad                    Please make it as ar-rabie district dammam           11:36 AM, 10th Jan                     muhammed irshad                    Near turkey building           11:36 AM, 10th Jan                   Algaili                    Please share us the full address as Home number, district, St name, the city           11:39 AM, 10th Jan                     muhammed irshad                    Ar-rabie district           11:40 AM, 10th Jan                   Algaili                    Thank you for sharing us, and we forward the address details to the courier team.           11:41 AM, 10th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:43 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1972700