Subject: Ticket Assigned - Conversation with atif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 07:27:25 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with atif atif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  atif Bot:  Hi Atif ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0546980161 Bot:  Please wait while we transfer you to an agent Customer:  Waiting Agent:  Hi Atif, Thank you for contacting us. How may I help you? Customer:  I had requested for return and it's been long time nobody came for pik up Agent:  please note that the collection timeframe is 2-5 business days Customer:  But then why dint anyone collect it from me? Agent:  Could you please share your order number so that I can assist you further? Customer:  Give me a minute Customer:  Slim Fit Full Length Solid Mid...  +1item(s) of your order 6255646894 are ready for pick up at Centrepoint  King Abdulaziz Road, Al Montazah, Ras Tanura. Please bring your govt. issued ID & this SMS. Please call on arrival. Customer:  6255646894 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Okay Agent:  after we checked the courier team tried to collect the team from you but the address you provide was not enough Agent:  Please provide us with the contact number and the full address to be updated (house number - street name - district - city) Customer:  0546980161 Customer:  6633 King Abdulaziz Rd, Ad Danah, Ras Tanura 32817 Agent:  city and house number Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Atif ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Atif, Thank you for contacting us. How may I help you? Customer:  My return is not yet picked Customer:  It's been more than 15 days Customer:  Order number 6255646894 Agent:  after  we checked we found we ask you for the address Agent:  Please provide us with the contact number and the full address to be updated (house number - street name - district - city) Customer:  0546980161 Customer:  District Ad Danah Customer:  City Rastannura Customer:  6633 King Abdulaziz Rd, Ad Danah, Agent:  house number Customer:  #7 Agent:  Please be assured as we have now escalated this issue to our concerned team to update it to the courier team to collect the order from you asap Customer:  Thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Thank you Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Atif ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255646894 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Atif, Thank you for contacting us. How may I help you? Agent:  We apologise for the delayed reply Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  /startOver Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Atif ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Waiting Agent:  Thank you for reaching us once again how we can help you Customer:  6255646894 Customer:  I had placed a return request Customer:  But till now no one has come to pick up Customer:  I am located in rastannura, can I return my package in Rastannura centerpoint? Agent:  May I request you please to stay on hold while checking Agent:  ​ We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.  ​ We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.  ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Atif ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:13 AM, 10th Jan                     atif                    Waiting           11:15 AM, 10th Jan                   Algaili                    Hi Atif, Thank you for contacting us. How may I help you?           11:15 AM, 10th Jan                     atif                    Can I return my order to Rastannura centerpoint?           11:15 AM, 10th Jan                     atif                    Order number 6255646894           11:15 AM, 10th Jan                   Algaili                    Yes sure you can return splash products to any Centrepoint store.           11:17 AM, 10th Jan                   Algaili                    With 14 days from the delivery date.           11:17 AM, 10th Jan                     atif                    It's already past 14 days           11:19 AM, 10th Jan                     atif                    And I have placed my return request same day order delivered           11:20 AM, 10th Jan                   Algaili                    As we have already we forward your issue to our concerned team to arrange the collection on a priority.           11:22 AM, 10th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:25 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1972648