Subject: Ticket Assigned - Conversation with mohammed asrar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 07:18:18 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed asrar mohammed asrar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed asrar Bot:  Hi Mohammed Asrar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  525249456            11:03 AM, 10th Jan  
                    mohammed asrar                    Ok           11:03 AM, 10th Jan                   Algaili                    Hi Mohammed, Thank you for contacting us. How may I help you?           11:04 AM, 10th Jan                     mohammed asrar                    I wanted to place an order on the app           11:04 AM, 10th Jan                     mohammed asrar                    By using Pay by shukran.           11:04 AM, 10th Jan                     mohammed asrar                    I sm not gettj g the option           11:04 AM, 10th Jan                     mohammed asrar                    The option is not available           11:05 AM, 10th Jan                   Algaili                    We have checked your account registered with email: [email-masked]           11:06 AM, 10th Jan                     mohammed asrar                    Yes           11:06 AM, 10th Jan                   Algaili                    So we can further check please share with scr
 een shot while check out           11:06 AM, 10th Jan                     mohammed asrar                    May i know hwo to use my shukran savings           11:07 AM, 10th Jan                     mohammed asrar                    Ok           11:07 AM, 10th Jan                   Algaili                    Sign in to your account on CentrepointStores.com. The 'Pay with Shukrans' slider on the Payment page will help you decide how many points you can spend and calculate your discount. Use the slider to get your desired savings.           11:09 AM, 10th Jan                   Algaili                    Anything else I can help you with           11:10 AM, 10th Jan                     mohammed asrar                    I am trying to share a screenshit           11:10 AM, 10th Jan                     mohammed asrar                    Screenshot           11:10 AM, 10th Jan                     mohammed asrar                    It's not happening           11:10 AM, 10th Jan              
        mohammed asrar                    Yes i get what you are trying to tell me           11:10 AM, 10th Jan                     mohammed asrar                    But pay by shukran isn't appearing           11:11 AM, 10th Jan                   Algaili                    Ok we are waiting so we can check and assist you accordingly.           11:11 AM, 10th Jan                     mohammed asrar                    I cant sharw the picture           11:12 AM, 10th Jan                     mohammed asrar                    Of  screenshit           11:12 AM, 10th Jan                     mohammed asrar                    Screenshot           11:12 AM, 10th Jan                     mohammed asrar                    On this           11:12 AM, 10th Jan                   Algaili                    You can attach it later, we are available 24 hour for support or you can reach us via email on https://www.centrepointstores.com/ae/en/write-to-us           11:14 AM, 10th Jan                   Al
 gaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:18 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1972625