Subject: Ticket Assigned - Conversation with atif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 06:41:29 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with atif atif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  atif Bot:  Hi Atif ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0546980161 Bot:  Please wait while we transfer you to an agent Customer:  Waiting Agent:  Hi Atif, Thank you for contacting us. How may I help you? Customer:  I had requested for return and it's been long time nobody came for pik up Agent:  please note that the collection timeframe is 2-5 business days Customer:  But then why dint anyone collect it from me? Agent:  Could you please share your order number so that I can assist you further? Customer:  Give me a minute Customer:  Slim Fit Full Length Solid Mid...  +1item(s) of your order 6255646894 are ready for pick up at Centrepoint  King Abdulaziz Road, Al Montazah, Ras Tanura. Please bring your govt. issued ID & this SMS. Please call on arrival. Customer:  6255646894 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Okay Agent:  after we checked the courier team tried to collect the team from you but the address you provide was not enough Agent:  Please provide us with the contact number and the full address to be updated (house number - street name - district - city) Customer:  0546980161 Customer:  6633 King Abdulaziz Rd, Ad Danah, Ras Tanura 32817 Agent:  city and house number Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Atif ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Atif, Thank you for contacting us. How may I help you? Customer:  My return is not yet picked Customer:  It's been more than 15 days Customer:  Order number 6255646894 Agent:  after  we checked we found we ask you for the address Agent:  Please provide us with the contact number and the full address to be updated (house number - street name - district - city) Customer:  0546980161 Customer:  District Ad Danah Customer:  City Rastannura Customer:  6633 King Abdulaziz Rd, Ad Danah, Agent:  house number Customer:  #7 Agent:  Please be assured as we have now escalated this issue to our concerned team to update it to the courier team to collect the order from you asap Customer:  Thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Thank you Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Atif ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255646894 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:33 AM, 10th Jan                   Algaili                    Hi Atif, Thank you for contacting us. How may I help you?           10:36 AM, 10th Jan                   Algaili                    We apologise for the delayed reply           10:41 AM, 10th Jan                   Algaili                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:41 AM, 10th Jan                     atif                    /startOver           10:41 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1972503