Subject: Ticket Assigned - Conversation with rawan demashki
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 06:24:40 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rawan demashki rawan demashki                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rawan demashki Bot:  Hi Rawan Demashki ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625327124 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501428846 Bot:  Please wait while we transfer you to an agent Customer:  ok Agent:  Hi Rawn, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rawan Demashki ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625327124 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  ok Agent:  Hi Rawan, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Hi thank you Customer:  I placed an order since 30 December Customer:  still being processed Agent:  Could you please share your order number so that I can assist you further? Customer:  9625327124 Agent:  Please allow me to check it for you.  Customer:  Ok thank you Agent:  We apologies for the delay in your order. Agent:  Please can you confirm the mobile number +971501428846 ? Agent:  Is this number correct. Customer:  yes Customer:  yes Agent:  Please allow me to forward the case to the courier Agent:  so that order can be delivered soon. Customer:  Ok thank you Agent:  Thanks for your cooperation and understanding. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rawan Demashki ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625327124 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:01 AM, 10th Jan                   Algaili                    Hi Rawan, Thank you for contacting us. How may I help you?           10:02 AM, 10th Jan                     rawan demashki                    hi           10:02 AM, 10th Jan                     rawan demashki                    I placed an order more than 10 days ago and I still didn't receive it           10:03 AM, 10th Jan                     rawan demashki                    I talked to one of your agents and he assured me that they will solve the issue immediatly           10:03 AM, 10th Jan                     rawan demashki                    still no progress           10:04 AM, 10th Jan                     rawan demashki                    I want to cancel           10:04 AM, 10th Jan                     rawan demashki                    this is unacceptable           10:04 AM, 10th Jan                     rawan demashki                    well...           10:06 AM, 10th Jan                     rawan demashki                    ?           10:10 AM, 10th Jan                   Algaili                    You mean the order ID# 9625327124           10:10 AM, 10th Jan                     rawan demashki                    9625327124           10:10 AM, 10th Jan                     rawan demashki                    yes           10:10 AM, 10th Jan                   Algaili                    May I request you to stay on hold so we can check           10:13 AM, 10th Jan                     rawan demashki                    yes           10:14 AM, 10th Jan                   Algaili                    I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry  for this delay. I know that you’ve been waiting for it. It should be with you soon. Please be assured we have forwarded the issue to our courier partner to deliver your order as soon as possible. ​  Again, please accept our sincere apologies for this unexpected delay.           10:15 AM, 10th Jan                     rawan demashki                    I heard this before but did not get any result           10:16 AM, 10th Jan                   Algaili                    We will check and we will ge           10:21 AM, 10th Jan                   Algaili                    Sorry we will get back via email [email-masked]           10:21 AM, 10th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:24 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1972467