Subject: Ticket Assigned - Conversation with kelvin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 06:22:26 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kelvin kelvin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kelvin Bot:  Hi Kelvin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626360283 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581176041            10:04 AM, 10th Jan                   Algaili                    Hi Kelvin, Thank you for contacting us. How may I help you?           10:08 AM, 10th Jan                     kelvin                    Hi. I made an online order on the 3th but till now its still in processing           10:09 AM, 10th Jan                   Algaili                    Could you please share your order number so that I can assist you further?           10:10 AM, 10th Jan                     kelvin                    9626360283           10:10 AM, 10th Jan                   Algaili                    May I request you to be on hold while checking           10:16 AM, 10th Jan                     kelvin                    ok           10:16 AM, 10th Jan                   Algaili                    I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry  for this delay. I know that you’ve been waiting for it. It should be with you soon. Please be assured we have forwarded the issue to our concern team to arrange the collection as soon as possible. ​  Again, please accept our sincere apologies for this unexpected delay.           10:17 AM, 10th Jan                     kelvin                    Ok. Thank you           10:18 AM, 10th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:22 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1972462