Subject: Ticket Assigned - Conversation with ayesha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 06:20:21 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayesha ayesha                    Bot:  Hi again! Bot:  Please enter your name Customer:  ayesha Bot:  Hi Ayesha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:42 AM, 10th Jan                   Algaili                    Hi Ayesha, Thank you for contacting us. How may I help you?           09:43 AM, 10th Jan                     ayesha                    I need to check status of my request           09:43 AM, 10th Jan                   Algaili                    Please provide us with more details about your inquiry so we can further assist you.           09:44 AM, 10th Jan                     ayesha                    Request # 1969273           09:44 AM, 10th Jan                     ayesha                             09:45 AM, 10th Jan                   Algaili                    May I request to stay in hold while checking           09:46 AM, 10th Jan                     ayesha                    Ok           09:46 AM, 10th Jan                     ayesha                    Waiting.....           09:49 AM, 10th Jan                   Algaili                    Please share us more details about your order 9627071565 concern so we can assist you.           09:51 AM, 10th Jan                     ayesha                    I want return above items           09:52 AM, 10th Jan                   Algaili                    You can return online purchases through the below three channels:   ·You can contact our customer support team to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:54 AM, 10th Jan                     ayesha                    These are abayas but when i called to create return on helpline they said these items (abayas) cant be returned           09:54 AM, 10th Jan                     ayesha                    I ordered small size for both abayas but both are not same in fitting, i want to return black abaya           09:56 AM, 10th Jan                     ayesha                    But the lady on phone said this is non returnable item,  i cant return it....why...?           09:57 AM, 10th Jan                   Algaili                    Let me to check, please be on hold.           09:57 AM, 10th Jan                   Algaili                    We have checked the item (Embellished Full Length Abaya with Long) is non returnable.           09:58 AM, 10th Jan                     ayesha                    But why...?its very small in size           09:59 AM, 10th Jan                     ayesha                    Its not lingerie or any other under garment           09:59 AM, 10th Jan                     ayesha                    ?           10:00 AM, 10th Jan                     ayesha                    I ordered 2 abayas in small size, brown one is perfect but the black one is smaller than small           10:01 AM, 10th Jan                     ayesha                    What can i do for that, that is totally useless for me and fault is from your side.           10:02 AM, 10th Jan                     ayesha                    ?           10:02 AM, 10th Jan                     ayesha                    ?           10:04 AM, 10th Jan                   Algaili                    We apologise for the inconvenience caused as per return policy this item can be returned           10:05 AM, 10th Jan                     ayesha                    What kind of customer service is this......           10:06 AM, 10th Jan                     ayesha                    Fault is not from customer side           10:06 AM, 10th Jan                     ayesha                    ?           10:06 AM, 10th Jan                     ayesha                    It wasnt even mentioned on the item that we cant return this ...           10:09 AM, 10th Jan                     ayesha                    ?           10:12 AM, 10th Jan                   Algaili                    Please be informed that as per return policy this item can be returned and we apologise for the inconvenience caused           10:13 AM, 10th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:20 AM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1972459