Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 09:15:11 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256325075 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500541120 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Hi Ishan Customer:  regarding 6256325075 Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  alright Agent:  We would like to inform you that Standard Shipping orders usually takes 2 - 4 business days for the delivery.   Customer:  i know Customer:  i want to cancel it Agent:  Our courier partner will contact you on +966500541120 to arrange a time for delivery soon. Agent:  We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. Customer:  will it help Customer:  alright thank you so much Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255398028 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  hi Customer:  Assalamualaikum Yahya Customer:  how are you Customer:  its regarding 6255398028 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  alright Agent:  How may I help you? Customer:  i didn't get shukran pints for this order Customer:  points* Agent:  We would like to know that your Shukran Points have already been added to your Shukran account. However, you will not be able to use these Points for the next 14 days. This count starts 14 days from the date your items were delivered to your last purchase.  Please note that it will take up to 14 days for the Shukran Points you have earned from your purchases to be reflected in your Shukran account. Agent:  do you have any other query ??? Customer:  oh ok Customer:  may i know how many points are added Agent:  kindly contact shukrn team for more details Customer:  ok Agent:  have a great day Customer:  you too Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Customer:  Hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255398028 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:08 PM, 09th Jan                   Algaili                    Thank you reaching us again.           01:08 PM, 09th Jan                     hi                    its reagarding 6255398028           01:09 PM, 09th Jan                   Algaili                    How may we help you ?           01:09 PM, 09th Jan                     hi                    6255398028           01:09 PM, 09th Jan                     hi                    i didn't recieve shukran points           01:09 PM, 09th Jan                   Algaili                    Shukran points will be credited to your account after 14 days from the delivery date.           01:11 PM, 09th Jan                     hi                    its been 14 days           01:12 PM, 09th Jan                     hi                    12 days i think           01:13 PM, 09th Jan                   Algaili                    The order has been delivered on 30 Dec 2020.           01:13 PM, 09th Jan                     hi                    i shall wait 2 dys more           01:13 PM, 09th Jan                   Algaili                    Yes if the point is not reflecting in your account please get in touch with us.           01:14 PM, 09th Jan                     hi                    alright           01:14 PM, 09th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:14 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1969922