Subject: Ticket Assigned - Conversation with User
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 09:07:40 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:48 PM, 09th Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           12:48 PM, 09th Jan                     User                    I just received my online order and there is one 2 items I want to return           12:49 PM, 09th Jan                     User                    2 items I want to return I buy another item           12:50 PM, 09th Jan                     User                    Hello !!!           12:51 PM, 09th Jan                   Algaili                    Could you please share your order number so that I can assist you further?           12:52 PM, 09th Jan                   Algaili                    You can return online purchases through the below three channels:   ·You can contact our customer support team to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the Kuwait.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the Kuwait.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:53 PM, 09th Jan                     User                    Can you check by my number please           12:54 PM, 09th Jan                   Algaili                    You can return through the above mentioned three channels.           12:55 PM, 09th Jan                     User                    8227365558           12:55 PM, 09th Jan                     User                    I went to the order but there is no return button to click on           12:57 PM, 09th Jan                     User                    that’s why I contacted you           12:57 PM, 09th Jan                   Algaili                    We have checked you can share us the item you wish to return           12:57 PM, 09th Jan                   Algaili                    To create a return request on behalf of you.           12:58 PM, 09th Jan                     User                    I order 2 table lamps and 2 shades           12:59 PM, 09th Jan                     User                    I want to return the 2 shades and get another 2 table lamps           12:59 PM, 09th Jan                   Algaili                    You want return the full order           12:59 PM, 09th Jan                     User                    No dear           01:00 PM, 09th Jan                     User                    only the shades           01:00 PM, 09th Jan                     User                    2 shades , each one 4 kd           01:00 PM, 09th Jan                   Algaili                    We have created a return request to the item (Mix and Match Textured Lamp Shade) and the refund will be processed to my credit in APP.           01:02 PM, 09th Jan                     User                    How many days it will take ?           01:03 PM, 09th Jan                   Algaili                    Our courier team will contact you on 96566505595 to arrange the collection within 2-3 days           01:05 PM, 09th Jan                     User                    Ok dear thankyou so much           01:05 PM, 09th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:07 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1969891