Subject: Ticket Assigned - Conversation with shadab ahmad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 08:06:35 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shadab ahmad shadab ahmad                    Bot:  Hi again! Bot:  Please enter your name Customer:  shadab ahmad Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  6256984258 Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Why my order still not received Agent:  Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Agent:  Please hold for a moment while I gather those details for you. Customer:  Ok Agent:  We apologise for the inconvenience caused to you.  we will escalate your  issue  to the concern party  to ship  your order asap Agent:  Is there anything else I can help you with? Customer:  When we get my order Agent:  will check with our team  and inform  you  asap Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  Please check and confirm asap Agent:  We ill do  the needful Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Agent:  Hi Shadab, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  IMAGE Customer:  When we get my order Customer:  Delivered date 26th December Customer:  But still i am waiting for my order Customer:  /startOver Agent:  As we can check, your case for late delivery had already been escalated . we request you to please allow us some more time to do the same. Agent:  For your reference, your complaint number is 1924158 Customer:  Sir already it's 2 days late Customer:  Please confirm when we receive Customer:  /startOver Customer:  /startOver Agent:  We are sorry, as we cannot comment on the exact date and time. However the delivery will happen within 2 - 3 business days. Customer:  Bro we have to move some other place that's why i told if it's possible to delivery shortly Agent:  Please be assured that we have informed the team to deliver the shipment on priority Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Agent:  Hi Shadab, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  1924158 my complaint number is there any updates Customer:  I am still waiting for my order Customer:  /startOver Agent:  Could you please share your order number so that I can assist you further? Customer:  6256984258 Agent:  yes we can see your issue is already raised with us Agent:  our team is working on it. Customer:  When we receive my order Customer:  How long it will take Agent:  Our team is on it. Agent:  We will solve the issue soon. Customer:  I would like to shopping with centrepoint but this kind of error is not good Customer:  Delivered date 26th Agent:  We can understand. Customer:  /startOver Agent:  We will surely solve the issue. Customer:  Ok but when we get it there is any time line or we waiting for a month Customer:  /startOver Customer:  Dear Mohammad plz rply Agent:  We are on it please allow us some time to solve the issue. Agent:  Is there anything else i can help ? Customer:  Sir i have to move some other place this is the reason that why i always follow up with your respective team to proceed my order Customer:  /startOver Customer:  Please accept my request and follow up with team to proceed my asap Customer:  /startOver Agent:  Sure. Agent:  We are surely working on it. Customer:  Thanks sir Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  Can you update regarding my order Customer:  /startOver Customer:  English please Customer:  Order no. 6256984258 Customer:  /startOver Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  hello Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Where is my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6256984258 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6256982458 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6256984258 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6256984258 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6256984258 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6256984258 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:   Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Sir still order not shipped Customer:  We ordered date 22 dec. Agent:  please wait while checking .. Customer:  Complaint  no.1924158 Customer:  Order no. 6256984258 Agent:  thanks for waiting Customer:  /startOver Agent:  we will contact the warehouse team to do the needful Customer:  It's already too late Agent:  accept our aplolgise for this delay , we will do our best to serve you Customer:  Can you please check with your concern person when they delivered my order Agent:  sure , i will do my best to assist in this case Customer:  Bro last 1 week we still msg and email but we received some answers Agent:  i have checked, our team already working in your complain 1924158 Customer:  By when we get my order Customer:  It's frustrating really this not good Agent:  we will inform you through the email when the order is ready for delivery Agent:  this is not the experiance we want our customer to face , we will work on it Customer:  When this month or next month because already finished more than 14 days Agent:  it will be solved within a few days Customer:  May i no why still pending Customer:  Bro please do the needful from you end , Agent:  the order not shipped, we already contacted the warehouse team to know the reason of the dealy and asked them to ship it as fast as possible Agent:  sure , we will do our best Agent:  don't worry our team is on it Customer:  Ok Customer:  Hopefully we get order shortly Customer:  Thanks Agent:  there was a technical issue and we work to solve it soon Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Agent:  Hi Shadab, Thank you for contacting us. How may I help you? Agent:  Are you still with us ?? Customer:  Sir last 10 days complete to always asking for order not shipped Customer:  /startOver Customer:  May i no the reason??? Agent:  Could you please share your order number so that I can assist you further? Customer:  6256984258 Customer:  Complaint no 1924158 Customer:  Order date 22 December Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  Sir same reply we get last 1 week Customer:  How many days need to fix Agent:  It will be fix as soon as possible Customer:  Tell me clearly if you do or not because now not more time Customer:  Every day we will chat and your team always send msg we will fixed asap Customer:  Delivered date is 26 December Agent:  Just give us some time so that we can  solve Customer:  I thing we need complaint again other side Customer:  No problem take more time Agent:  we have now escalated this issue to our concerned team and they are closely working on this to fix it for you. They will contact with you in you email Agent:  Is there anything I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Sir still waiting for my order since 14 days Agent:  Could you please share your order number so that I can assist you further? Customer:  6256984258 Customer:  I already email and follow up with your team but still my order not shipped Customer:  IMAGE Agent:  I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry  for this delay. I know that you’ve been waiting for it. It should be with you soon. Please be assured we have forwarded the issue to our concern team to deliver your order as soon as possible. ​  Again, please accept our sincere apologies for this unexpected delay. Customer:  We have same reply from your team just inform us how long it will take Customer:  /startOver Agent:  We can see your issue has already been forwarded under the complaint number# 1950569 Customer:  My complaint no 1924158 Customer:  /startOver Agent:  We will update it once this chat is closed and we really appreciate your patience. Customer:  Please tell me when i get my order Customer:  /startOver Agent:  We will check to resolve the order status issue on a priorit and we get back to you in case we have any update. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Agent:  Hi Shadab, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Sir can you please update the current status of my order Agent:  Could you please share your order number so that I can assist you further? Customer:  6256984258 Agent:  Please allow me to check it for you.  Agent:  I can see it is under processing since long Agent:  We apologies for the delay. Agent:  Please allow me to work on it to get it solved soon. Customer:  When it can shipped Agent:  Please also confirm the mobile number 966544531676 ? Agent:  I will do my best to get it delivered asap. Customer:  Yes, this my number, Customer:  966537972650 another no Customer:  Both are my number Agent:  Thanks for confirming Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Is there anything else I can help ? Customer:  Yes , Customer:  IMAGE Customer:  Please see the email Customer:  Every day we follow with your team but till my issue not solved Agent:  We apologies for the delay and the experienced you have faced. Agent:  We assure you to kindly allow us some time I will surely get it done for you. Customer:  Can i get mb. Number for the concern person Customer:  I am in Riyadh , Saudi Agent:  Please be assured you will be contacted from our side with in 24-48 hours Agent:  please confirm your email address. Customer:  [email-masked] Customer:  [email-masked] Customer:  Both are mine Agent:  which one you have used for shopping account ? Customer:  [email-masked] Customer:  Can you please change my account email Agent:  you will get contacted on this email [email-masked] Customer:  [email-masked] Customer:  Add this account Agent:  We are sorry as we are not having authorization to change anything in account. Customer:  No problem Agent:  You can change your email by yourself also. Customer:  I will change but what about my order Customer:  Because when i order i use [email-masked] Agent:  I am working on it and we will update you on your email Customer:  When i was opened with this [email-masked] Customer:  Order will not showing there Agent:  Yes it will be only visible with registered email address. Agent:  Is there anything else I can help ? Customer:  When it will be solved Agent:  Very soon. Agent:  I will surely update you with in 24-48 hours. Customer:  We contact through the call they told us your order will cancel and you will get your in your account Customer:  They give me number 1954102 Agent:  I need to check will it be cancelled or it will be delivered as it is pending from long time. Agent:  I can see our team i already working on your case. Customer:  Can you please confirm my order is under processing or cancelled Agent:  Our team member will surely update you on this. Agent:  As you case i already our team is working on. Customer:  What about this number 1954102 Customer:  /startOver Agent:  This your ticket number Agent:  on which your case is on working Customer:  If there is issue cancel my order refund my amount Customer:  In same account Agent:  I will update you with the status very soon [email-masked] Customer:  Ok Customer:  Thanks Agent:  As I can see our team is already working on it. Agent:  Welcome. Agent:  Is there anything else I can help ? Customer:  No Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Agent:  Hi Shadab, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  Sir when i get my order Agent:  Please allow us few mins so that we can check the details for you Customer:  Please help to resolve my problem because i face issue with since 15 days and i still follow up with you team Customer:  Pick ticket 1954102 Agent:  Thank you for your patience. Customer:  Complaint no 1954158 Agent:  We apologise for the inconvenience caused to you. Agent:  we would like to inform you that as we can check one of our team member has already raised the issue. Customer:  So what activity now is there still problem Agent:  We are going to check it with the concerned team again and will let you know the update. Agent:  Please allow us 24 - 48 hrs. Agent:  We will gt back to you. Customer:  Same reply we received always when i was chat with our team Customer:  Now not more it's enough Customer:  What is this ??? Agent:  We apologise for the inconvenience caused to you. Customer:  What option now Customer:  We wait 1 month more  for order delivery??? Agent:  We will try our best to get it resolved on at the earliest. Customer:  Why it's  late still not shipped as i ready for payment for my order Agent:  Please note that as we can check your order has not been processed to due to some tech issue. Agent:  and oour team is trying to get it fixed on a priority. Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Customer:  /startOver Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Customer:  /startOver Customer:  English please Customer:  /startOver Customer:  /startOver Agent:  Hi Shadab, Thank you for contacting us. My name is Yazid How may I help you? Customer:  My 6256984258 Customer:  Order Customer:  Still waiting for this Customer:  /startOver Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  /startOver Agent:  We would like to inform you that we have processed the refund of amount (SAR41.65) on (12/22/20) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days Agent:  Is there anything else I can help with ?? Customer:  I did get any refund from your side Customer:  I didn't get any refund from your side Agent:  we have processed the refund of amount (SAR41.65) on (12/22/20) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days Agent:  Your refund will appear in your account within 15 working days Agent:  Is there anything else I can help with ?? Customer:  15 day finished already Agent:  15 working days Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver            11:56 AM, 09th Jan                     shadab ahmad                    6256984258           11:56 AM, 09th Jan                     shadab ahmad                    Still we didn't get my refund           11:56 AM, 09th Jan                   Algaili                    Hi Shadab, Thank you for contacting us. How may I help you?           11:56 AM, 09th Jan                     shadab ahmad                    Still we didn't get my refund           11:57 AM, 09th Jan                     shadab ahmad                    Order no 6256984258           11:58 AM, 09th Jan                     shadab ahmad                    /startOver           11:59 AM, 09th Jan                   Algaili                    May I request you to stay in hold while retrieve the information.           12:00 PM, 09th Jan                   Algaili                    The refund for the cancelled item has been processed on 22 Dec 2020 under the request token No 169999990056315717 please confirm the same with your bank.           12:04 PM, 09th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:06 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1969685