Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 08:04:47 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509315186            11:50 AM, 09th Jan                   Algaili                    Hi, Thank you for contacting us.My name is Algaily, How may I help you?           11:51 AM, 09th Jan                     hi                    Hi           11:51 AM, 09th Jan                     hi                    I have a doubt regarding exchange of clothes for size           11:51 AM, 09th Jan                     hi                    Hello           11:52 AM, 09th Jan                     hi                             11:53 AM, 09th Jan                     hi                    You there?           11:53 AM, 09th Jan                   Algaili                    We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-xxxx to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:54 AM, 09th Jan                     hi                    I don't want to return online           11:55 AM, 09th Jan                   Algaili                    You can return to nearby store.           11:56 AM, 09th Jan                     hi                    Yes I know           11:56 AM, 09th Jan                     hi                    My doubt is different           11:56 AM, 09th Jan                     hi                    I have removed the tags from clothes and I have only the e-receipt           11:57 AM, 09th Jan                     hi                    Can I exchange still           11:57 AM, 09th Jan                   Algaili                    You can show your order ID, or the confirmation email that sent you           11:58 AM, 09th Jan                     hi                    Do they accept if the stickers and tags are removed from the shirt?           11:58 AM, 09th Jan                   Algaili                    And as we have already explained no exchange in Centrepoint at the meantime           11:58 AM, 09th Jan                   Algaili                    The items have to returned in their original status and package as per return policy           12:00 PM, 09th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:04 PM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1969682