Subject: Ticket Assigned - Conversation with neha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 07:55:27 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neha neha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  neha Bot:  Hi Neha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9623108105 Bot:    Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Neha, Thank you for contacting us. My name is Amir. I'm here to help you regarding Your order update Customer:  Hello Amir. I have been trying to order a dress and the order keeps getting cancelled. Can you help me know why it is getting cancelled? Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Sure Agent:  Thank you for your patience. Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  As we can see the item got out of stock ,But the system was not updated Customer:  Oh I see. Any way to know if it comes back in stock or no? Agent:  As of now the website is not updates, as the item is on high demand and multiple customers order it , the item got out of stock . Customer:  Okay, Thanks for your help Agent:  You can add your email address on Notify Me section , to receive the notification when the item comes back on stock Agent:  We are not getting a response from you. Are we still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Neha ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:42 AM, 09th Jan                   Algaili                    Hi Neha, Thank you for contacting us. How may I help you?           11:44 AM, 09th Jan                     neha                    Hi i had returned products from two of my orders           11:46 AM, 09th Jan                     neha                    And i still have not received the refund           11:46 AM, 09th Jan                   Algaili                    Could you please share your orders number so that I can assist you further?           11:46 AM, 09th Jan                     neha                    I also cannot see the status of the refund or return in the app           11:46 AM, 09th Jan                     neha                    Sure hold on           11:47 AM, 09th Jan                     neha                    #9622709817 strap sandals from this order           11:47 AM, 09th Jan                     neha                    #9622515384 few items from this order           11:48 AM, 09th Jan                   Algaili                    May I request you to stay on hold while retrieve the information.           11:48 AM, 09th Jan                     neha                    Sure           11:48 AM, 09th Jan                   Algaili                    Thank you for holding up           11:51 AM, 09th Jan                   Algaili                    We apologise for the inconvenience caused, we have forwarded your issue to our concerned team to process the refund as soon as possible.           11:53 AM, 09th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:55 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1969654