Subject: Ticket Assigned - Conversation with zabeekha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 07:32:18 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zabeekha zabeekha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zabeekha Bot:  Hi Zabeekha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624376560 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565614868            11:11 AM, 09th Jan       
             Algaili                    Hi Zabeekha, Thank you for contacting us. How may I help you?           11:11 AM, 09th Jan                     zabeekha                    I have a order dor click n collect at centerpoint           11:12 AM, 09th Jan                     zabeekha                    i have not collected it but today i got a message that its been delivered           11:13 AM, 09th Jan                     zabeekha                    how is that possible of i have not received           11:13 AM, 09th Jan                   Algaili                    You mean the order ID# 9624376560           11:14 AM, 09th Jan                     zabeekha                    yes           11:15 AM, 09th Jan                   Algaili                    May I request you please to stay on hold while checking           11:18 AM, 09th Jan                     zabeekha                    heloo?           11:19 AM, 09th Jan                   Algaili                    Sorry for delayed re
 ply please stay in hold           11:20 AM, 09th Jan                   Algaili                    As per our record the order# 9624376560 has been collected and we will forward your concern to our relevant team to resolve the issue as soon as possible.           11:23 AM, 09th Jan                     zabeekha                    I am waiting for the reply           11:24 AM, 09th Jan                   Algaili                    Please be assured as we have now escalated this issue with our concern team for further check as soon as possible. Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           11:28 AM, 09th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:31 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tic
 kets/1969578