Subject: Ticket Assigned - Conversation with khawla
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 07:20:19 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khawla khawla                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khawla Bot:  Hi Khawla ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527862424            11:11 AM, 09th Jan                   Algaili                    Hi Khawla, Thank you for contacting us. How may I help you?           11:11 AM, 09th Jan                     khawla                    Hello           11:11 AM, 09th Jan                     khawla                             11:12 AM, 09th Jan                     khawla                             11:12 AM, 09th Jan                     khawla                    This order           11:12 AM, 09th Jan                     khawla                    I had returned one item           11:12 AM, 09th Jan                     khawla                    The heel           11:12 AM, 09th Jan                     khawla                    10 days ago I think           11:13 AM, 09th Jan                     khawla                    But I didn't get my refund credit           11:13 AM, 09th Jan                   Algaili                    May I request you to stay on hold so I can check           11:14 AM, 09th Jan                     khawla                    Sure           11:14 AM, 09th Jan                   Algaili                    We apologise for the inconvenience caused, we have checked and we can the item has been collected however the refund still yet not processed           11:16 AM, 09th Jan                     khawla                    How many days it will take           11:17 AM, 09th Jan                   Algaili                    Please be assured as we have now escalated this issue with our concern team to process the refund as soon as possible. ​ Please allow us some time to work and get this issue fixed for you.           11:18 AM, 09th Jan                     khawla                    Ok           11:18 AM, 09th Jan                     khawla                    Thank you           11:18 AM, 09th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:20 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1969535