Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 06:29:29 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take
  an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501656486            10:18 AM, 09th Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           10:18 AM, 09th Jan                     hi                    Order #9614540986 refund amount Aed 128.52/- from which the balance is still pending complain no. is 1839292           10:18 AM, 09th Jan                     hi                    Algaili?     
       10:19 AM, 09th Jan                   Algaili                    May I request you to stay on hold so we can check.           10:20 AM, 09th Jan                     hi                    sure           10:23 AM, 09th Jan                     hi                    im waiting its been more a month           10:23 AM, 09th Jan                   Algaili                    We can see only one item has been collected from our end and the refund has been processed for the same.           10:25 AM, 09th Jan                   Algaili                    Anything else we can help you with.           10:26 AM, 09th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:29 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1969420