Subject: Ticket Assigned - Conversation with rajesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 06:19:14 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rajesh rajesh                    Customer:  Hello u there Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rajesh ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624819475 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:08 AM, 09th Jan                   Algaili                    Thank you for reaching once a
 gain and we can see your issue has already forwarded to our concern team to deliver the order urgently.           10:11 AM, 09th Jan                     rajesh                    The same reply I got from ur end two days before but till now no updtae           10:12 AM, 09th Jan                     rajesh                    2-3 days delivery now changed to 13 days delivery still counting           10:13 AM, 09th Jan                   Algaili                    We have checked I can see the issue has been escalated and we request to allow us sometime to get this fixed and we appreciate your patience.           10:16 AM, 09th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:18 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1969402