Subject: Ticket Assigned - Conversation with anum
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 06:16:38 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anum anum                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anum Bot:  Hi Anum ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526875858 Bot:  Please wait while we transfer you to an agent Agent:  Hi My Name is Osam. I will be happy to help you  Customer:  hi Customer:  you just canceled one of my product and send credit into my centrepoint account Customer:  cant i get the money back into my credit card? Agent:  Can you provide us your order number so that we can assist you better Customer:  the amount is also not displaying in my credit on centrepoint app Customer:  9625891682 Agent:  May I request you to stay on-hold while checking you order details Customer:  ok sure Agent:  We would like to inform you that your refund of AED 18.90 has been processed on 1/1/21, with transaction id (169999990063210422). Agent:  ​ Agent:  Please know that the refund needs 4-15 working days to be reflected in your account. ​ Customer:  can you refund me in my credit card? Agent:  Please know that the amount has been transferred to your card ending with 5793 Customer:  ok ok Customer:  thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Anum ,what do you need help with? Customer:  /startOver Bot:  Hi Anum ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:57 AM, 09th Jan                     anum                    when i will get my refund? its already 9 days           09:58 AM, 09th Jan                   Algaili                    Hi Anum, Thank you for contacting us. How may I help you?           10:02 AM, 09th Jan                     anum                    ??           10:03 AM, 09th Jan                     anum                    plz check status of my refund           10:04 AM, 09th Jan                     anum                    its already 9 days pass           10:05 AM, 09th Jan                   Algaili                    Could you please share your order number so that I can assist you further?           10:08 AM, 09th Jan                   Algaili                    The refund has been processed on 01/01/21, please allow 15 day to complete as per bank cards issuer  the refund might reflect within 2-15 days.           10:14 AM, 09th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:16 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1969393