Subject: Ticket Assigned - Conversation with jasmun
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 06:03:32 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jasmun jasmun                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jasmun Bot:  Hi Jasmun ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509128211 Bot:  Please wait while we transfer you to an agent Customer:  order 9623534227 Customer:  its a set of 2 lace detail tshirt bra Customer:  i collected the order on Dec 28, opened it 31 Dec to find out there was only 1 bra Customer:  where is the other one? Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Please hold for a while to check regarding to the order number Customer:  thanks mubasher Agent:  thanks for waiting Agent:  you got only one item? Customer:  yes Agent:  did you checked the package well, because it shows both items has been delivered! Customer:  yes Customer:  i will not waste my time contacting customer support if i received two items Agent:  sorry for the invoice caused Customer:  invoice? Agent:  we will process a return request for the item and refund it Customer:  IMAGE Customer:  this is what i got Agent:  for the inconvenience, sorry Customer:  will your team pick up the item? Customer:  or do i need to go a branch? Agent:  yes , our courier team will call you, if you want to returned to store its also possible Agent:  you have to show them your order number Agent:  would you like to return it to store ? Customer:  just send someone to pick up Customer:  you should see my details in the account Customer:  flat 102 building 3 al muraqqabat Agent:  ok , i will place a return request Customer:  okay Customer:  i have to go Customer:  please make sure this request is placed Customer:  appreciate if you can send me sms confirmation Agent:  you will receive an email to fill your address to assign a courier to complete the collection Agent:  do you  need any further assistance? Customer:  ok Customer:  i have to go now Customer:  thank you for your assistance Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jasmun ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:37 AM, 09th Jan                   Algaili                    Hi Jasmun, Thank you for contacting us. How may I help you?           09:38 AM, 09th Jan                     jasmun                    hello good morning           09:38 AM, 09th Jan                     jasmun                    my name is Jasmin           09:38 AM, 09th Jan                     jasmun                    my query is still regarding order 9623534227           09:39 AM, 09th Jan                   Algaili                    May I request you to be on hold while retrieve the information.           09:40 AM, 09th Jan                     jasmun                    ok           09:40 AM, 09th Jan                   Algaili                    We can the concern order has already collected from the store.           09:43 AM, 09th Jan                     jasmun                    can you also retrieve my conversation with Mubasher last week?           09:43 AM, 09th Jan                     jasmun                    so i wont to explain my complaint again?           09:44 AM, 09th Jan                     jasmun                    hello?           09:45 AM, 09th Jan                     jasmun                    are you still there?           09:47 AM, 09th Jan                   Algaili                    You mean you have received incomplete item           09:47 AM, 09th Jan                     jasmun                    yes           09:47 AM, 09th Jan                     jasmun                    the order was a set of 2 lace bras. when i opened it there was only one. Mubasher said he will process a return request and i will receive an email. i didnt get any           09:48 AM, 09th Jan                     jasmun                    i went to centrepoint al ghurair but the manager didnt resolve my complain           09:49 AM, 09th Jan                   Algaili                    We apologise for the inconvenience caused, and we processed the refund amount of AED 20 to your credit card now.           09:49 AM, 09th Jan                     jasmun                    can you give me a proof?           09:50 AM, 09th Jan                     jasmun                    will you send someone to pick up the other item?           09:50 AM, 09th Jan                   Algaili                    ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.   Once again, sincere apologies and thank you for your patience.           09:51 AM, 09th Jan                     jasmun                    can you give me a reference number for the refund           09:51 AM, 09th Jan                     jasmun                    i dont want to be contacting you again for this issue so make surenit gets resolve!           09:52 AM, 09th Jan                     jasmun                    so much hassle for a 20AED order. it might seem immaterial but 1AED is precious nowadays           09:53 AM, 09th Jan                   Algaili                    You can share your bank the token request under which the refund has been processed# 169999990055512014           09:54 AM, 09th Jan                     jasmun                    okay           09:55 AM, 09th Jan                     jasmun                    so will someone pick up the other item?           09:55 AM, 09th Jan                     jasmun                    is there any way you can reply faster?           09:56 AM, 09th Jan                     jasmun                    hello?           09:57 AM, 09th Jan                   Algaili                    Please keep the other piece with you and we apologise for this mistake.           10:00 AM, 09th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:03 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1969356