Subject: Ticket Assigned - Conversation with rajesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 05:58:17 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rajesh rajesh                    Bot:  Hi again! Bot:  Please enter your name Customer:  rajesh Bot:  Hi Rajesh ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624819475 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:48 AM, 09th Jan                   Algaili                    Hi Rajesh, Thank you for contacting us. How may I help you?           09:50 AM, 09th Jan                     rajesh                    My order status unknown..I placed 13days back still no update           09:51 AM, 09th Jan                     rajesh                    Really disappointed with the service           09:51 AM, 09th Jan                   Algaili                    Could you please share your order number so that I can assist you further?           09:51 AM, 09th Jan                     rajesh                    9624819475           09:51 AM, 09th Jan                   Algaili                    May I request you to be on hold while checking.           09:52 AM, 09th Jan                     rajesh                    Ok           09:53 AM, 09th Jan                   Algaili                    I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry  for this delay. I know that you’ve been waiting for it. It should be with you soon. Please be assured we have forwarded the issue to our concern team to arrange the collection as soon as possible. ​           09:55 AM, 09th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:57 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1969344