Subject: Ticket Assigned - Conversation with penina makokha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Jan 2021 04:06:41 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with penina makokha penina makokha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  penina makokha Bot:  Hi Penina Makokha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97433303427            07:55 AM, 09th Jan                     penina makokha                    Ok           07:56 AM, 09th Jan                   Algaili                    Hi Penina, Thank you for contacting us. How may I help you?           07:57 AM, 09th Jan                     penina makokha                    I ordered yesterday shoes  but one is small l wanted to exchange           07:58 AM, 09th Jan                   Algaili                    We see that you want to exchange the shoe which you ordered from our website due to the sizing issue.   As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Centrepoint  store and get it exchanged from there providing that the same item is physically available in the store.  ​For online, we would recommend that you first return these shoes and then order a new one with the desired size.           07:59 AM, 09th Jan                     penina makokha                             08:01 AM, 09th Jan                     penina makokha                    It's size 36 but it's small l need size 37           08:02 AM, 09th Jan                   Algaili                    You can check the return policy above about online orders return exchange policy.           08:03 AM, 09th Jan                     penina makokha                    Ok           08:04 AM, 09th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:06 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1969225