Subject: Ticket Assigned - Conversation with rabia fawag
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 08:06:11 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rabia fawag rabia fawag                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rabia fawag Bot:  Hi Rabia Fawag ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  561060427            11:59 AM, 08th Jan                   Algaili                    Hi Rabia, Thank you for contacting us. How may I help you?           12:00 PM, 08th Jan                     rabia fawag                    Hi           12:00 PM, 08th Jan                     rabia fawag                    Iwant to return my products that i recieved yesterday           12:00 PM, 08th Jan                     rabia fawag                    But when i go to my account order history it is not showing           12:02 PM, 08th Jan                   Algaili                    You can return online purchases through the below three channels:   ·You can contact our customer support team  to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (brand) store across the KSA.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the ksa. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:02 PM, 08th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:05 PM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1967464