Subject: Ticket Assigned - Conversation with raj kumar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 07:15:27 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with raj kumar raj kumar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  raj kumar Bot:  Hi Raj Kumar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624746476 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505364713 Bot:  Please wait while we transfer you to an agent Customer:  Hello  sir , Agent:  Hi Raj, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  I already  received  my  order  today  and  thank  you  but  i  did  not  get  any  points  in my  shukran  card Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase. Agent:  Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account. Customer:  And  i want  to return  my  1 iteams  sir  kappa  jacket  size  is  too big Agent:  We request to please return the item by below three channels:  ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any Centrepoint store across UAE.  Customer:  Ok thank  you sur for  your help Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Raj Kumar ,what do you need help with? Customer:  Order Status Customer:  Hi Bot:  Hi Raj Kumar ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:47 AM, 08th Jan                   Algaili                    Hi Raj, Thank you for contacting us. How may I help you?           10:48 AM, 08th Jan                     raj kumar                    I want to return some  items which i order in DEC   i already  request  for it  and it show  return  process  only  in app but  still  no call           10:50 AM, 08th Jan                     raj kumar                    My order. Number 9624746476 i order  in 27Dec and receive in Dec  28 and make return Request 28 dec but  still  no call. Nothing           10:53 AM, 08th Jan                   Algaili                    May I request to be on hold while retrieve the information.           10:55 AM, 08th Jan                   Algaili                    We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.  ​ We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.  ​ Please allow us some time to work and get this issue fixed for you.           10:58 AM, 08th Jan                     raj kumar                    Ok  hope  so           11:00 AM, 08th Jan                   Algaili                    Anything else we can help you with.           11:01 AM, 08th Jan                     raj kumar                    Any  my  sukran  point  also  still  not  shown  on. My card           11:02 AM, 08th Jan                     raj kumar                    When  will it appear           11:02 AM, 08th Jan                   Algaili                    Be on hold once again while we retrieve the information.           11:05 AM, 08th Jan                   Algaili                    Shukran point will be credited after 15 days from the order delivery date.           11:10 AM, 08th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:15 AM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1967397