Subject: Ticket Assigned - Conversation with faisaljamil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 07:03:19 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faisaljamil faisaljamil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faisaljamil Bot:  Hi Faisaljamil ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627258365 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557283357            10:50 AM, 08th Jan        
            Algaili                    Hi Faisaljamil, Thank you for contacting us. How may I help you?           10:54 AM, 08th Jan                     faisaljamil                    Hi           10:55 AM, 08th Jan                     faisaljamil                    I just placed an order           10:55 AM, 08th Jan                     faisaljamil                    Can you confirm ththe status           10:55 AM, 08th Jan                   Algaili                    May I request you to stay on while checking           10:57 AM, 08th Jan                     faisaljamil                    Ok           10:57 AM, 08th Jan                   Algaili                    We'd like to confirm you that order has not been placed successfully as the payment from the payment method used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a tr
 ansaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you.           11:01 AM, 08th Jan                     faisaljamil                    Ok           11:02 AM, 08th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:03 AM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1967387