Subject: Ticket Assigned - Conversation with malka
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 06:31:06 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with malka malka                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  malka Bot:  Hi Malka ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971524511788            10:22 AM, 08th Jan                   Algaili                    Hi Malka, Thank you for contacting us. How may I help you?           10:23 AM, 08th Jan                     malka                    Sure           10:23 AM, 08th Jan                     malka                    I bought a few items for one of the store in ras al Khaimah uae           10:24 AM, 08th Jan                     malka                    I want to return 2 3 from them           10:24 AM, 08th Jan                     malka                    Can i do so?           10:24 AM, 08th Jan                     malka                    While visiting the store           10:24 AM, 08th Jan                     malka                    If yes,in how many days can i return?           10:24 AM, 08th Jan                     malka                    U there?           10:25 AM, 08th Jan                   Algaili                    We would like to inform you store orders and online orders are two different platform, so we request you to return the items to the store.           10:26 AM, 08th Jan                     malka                    Ok           10:26 AM, 08th Jan                     malka                    I know..but i just want to confirm that if they do the returns in store currently?           10:27 AM, 08th Jan                   Algaili                    We are sorry, we have not any information regarding stores return policy, we basically handle the online service for the orders placed online.           10:30 AM, 08th Jan                     malka                    Thanks you           10:30 AM, 08th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:30 AM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1967358