Subject: Ticket Assigned - Conversation with anam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 06:30:29 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anam anam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anam Bot:  Hi Anam ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971568733372            10:17 AM, 08th Jan                     anam                    /startOver           10:18 AM, 08th Jan                   Bot                   يرجى إدخال اسمك           10:18 AM, 08th Jan                     anam                    Hi           10:18 AM, 08th Jan                   Bot                   مرحبًا Hi، ماذا تحتاج للمساعدة؟           10:18 AM, 08th Jan                   Algaili                    Hi Anam, Thank you for contacting us. How may I help you?           10:18 AM, 08th Jan                     anam                    I didnt get my refund           10:19 AM, 08th Jan                   Algaili                    Could you please share your order number so that I can assist you further?           10:19 AM, 08th Jan                     anam                    9625928478           10:21 AM, 08th Jan                   Algaili                    May I request you to stay on hold while check the order record.           10:23 AM, 08th Jan                     anam                    Ok           10:23 AM, 08th Jan                   Algaili                    We have checked, the item was received to our warehouse           10:26 AM, 08th Jan                   Algaili                    And the refund will be processed within 2 -15 days as per your bank card issuier.           10:27 AM, 08th Jan                   Algaili                    Sorry your bank issuer.           10:28 AM, 08th Jan                     anam                    Ok ok           10:28 AM, 08th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:30 AM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1967357