Subject: Ticket Assigned - Conversation with robbie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 03:51:06 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with robbie robbie                    Bot:  Hi again! Bot:  Please enter your name Customer:  robbie Bot:  Hi Robbie ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:20 AM, 08th Jan                     robbie                    Hi           07:21 AM, 08th Jan                   Algaili                    Hi Robbie, Thank you for contacting us. How may I help you?           07:22 AM, 08th Jan                     robbie                    Order number 9624038776           07:22 AM, 08th Jan                     robbie                    You can see my complaints filed and check what happen           07:23 AM, 08th Jan                   Algaili                    hank you for reaching out to us with your concern.  We’re on it - and we’ll do our best to sort this out quickly.           07:24 AM, 08th Jan                     robbie                    And then?           07:25 AM, 08th Jan                     robbie                    How many years do you need?           07:25 AM, 08th Jan                   Algaili                    We have already forwarded your issue to our concern team           07:25 AM, 08th Jan                     robbie                    Guys! The return has been made dec 27           07:25 AM, 08th Jan                   Algaili                    to resolve your issue on a priority           07:25 AM, 08th Jan                     robbie                    I filed a complaint 6 days back           07:25 AM, 08th Jan                     robbie                    Stop saying that           07:25 AM, 08th Jan                     robbie                    Guys come on           07:26 AM, 08th Jan                     robbie                    Scriptednwords           07:26 AM, 08th Jan                     robbie                    Same words feom previous agents           07:26 AM, 08th Jan                     robbie                    Youre always telling me that it will be prioritize           07:26 AM, 08th Jan                     robbie                    It almost a month now           07:27 AM, 08th Jan                     robbie                    Im trying not to lose my patience guys           07:27 AM, 08th Jan                     robbie                    Youre doing nothing           07:28 AM, 08th Jan                     robbie                    And keep on lying to your cx           07:28 AM, 08th Jan                     robbie                    This is fraudulent           07:29 AM, 08th Jan                   Algaili                    As we can check in our records, the complaint has already raised to the relevant team including the courier team and we have any update for the same will send through the email [email-masked]           07:29 AM, 08th Jan                   Algaili                    ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.  ​           07:30 AM, 08th Jan                     robbie                    Guyssssss           07:30 AM, 08th Jan                     robbie                    You should change your timeframenfor return to 30 working days not 5 days           07:31 AM, 08th Jan                     robbie                    Your service is very bad and you agents are very annoying           07:31 AM, 08th Jan                     robbie                    Youre fooling your cx           07:32 AM, 08th Jan                     robbie                    Not a good experience with your app?‍♀️ and not a good idea downloading your app and dealingbwith people like you           07:33 AM, 08th Jan                   Algaili                    We apologise for the inconvenience caused, please be assured we have forwarded the issue to concern team from our side, and the complaint is found in our record we will promise you to fix the issue as soon as possible           07:35 AM, 08th Jan                     robbie                    How many days, months or years do you need guys?           07:36 AM, 08th Jan                     robbie                    If i only live to the nearest store i will not waste my time dealing with you guys           07:37 AM, 08th Jan                     robbie                    Very poor service in the app           07:37 AM, 08th Jan                   Algaili                    Please allow us sometime for final closure and we appreciate your understanding and cooperation.           07:37 AM, 08th Jan                     robbie                    Im asking you how many days do you need?           07:38 AM, 08th Jan                     robbie                    I know its only 55aed but its bothering to see this very poor quality item in my room           07:39 AM, 08th Jan                     robbie                    I just wasted my time ordering online with you           07:39 AM, 08th Jan                   Algaili                    We are sorry we are unable to specify a limited period of time but as the return request found in our record we will assure you the refund will be processed soon.           07:40 AM, 08th Jan                     robbie                    You know what, the way you are dealing with your cx is very annoying           07:41 AM, 08th Jan                     robbie                    You keep on promising without doing anything           07:41 AM, 08th Jan                     robbie                    Stop apologizing, im pissed off already since last yr           07:42 AM, 08th Jan                     robbie                    Because of you           07:42 AM, 08th Jan                   Algaili                    Thank you for sharing us your feedback, and as we have already explained we raised all the parameter related to your complaint and we are in contact with the courier team           07:44 AM, 08th Jan                     robbie                    Scripted           07:44 AM, 08th Jan                   Algaili                    We have update your contact number# 971547311507 to them once again to arrange the collection on a priority.           07:45 AM, 08th Jan                     robbie                    Better to talk with the robot than to a real human..still scripted           07:46 AM, 08th Jan                     robbie                    Scripts were copy pasted. ***sigh** what to do if you were trained to be a robot. Anyways, thanks for wasting my time and got nothing           07:47 AM, 08th Jan                     robbie                    Have a wonderful day and thanks for not helping.           07:48 AM, 08th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:50 AM, 08th Jan                   Algaili                    Again, please accept our sincere apologies for this unexpected delay.           07:50 AM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1967256