Subject: Ticket Assigned - Conversation with varinder kumar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jan 2021 03:07:23 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with varinder kumar varinder kumar                    Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  varinder kumar Bot:  Hi Varinder Kumar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Varinder, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Varinder Kumar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  ok Agent:  Hi Varinder , Thank you for contacting us. How may I help you? Customer:  hello Customer:  today i have returned one order Customer:  but i could not get any pickup conformation Agent:  Could you please share your order number so that I can assist you further? Customer:  courier person said you ll receive sms Customer:  9622112143 Agent:  We request you to provide us some time to investigate.  Customer:  how long u need..? Agent:  after we checked and traced your order it shows that it hasn't been collected from you Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  hello Customer:  i am here Agent:  Do you have another inquiry to help you with it? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Varinder Kumar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  ok Agent:  Hi Varinder , Thank you for contacting us. How may I help you? Customer:  i want to check refund for order 9622112143 Agent:  one moment please Customer:  ok Customer:  ..? Agent:  After we checked the order wasn't collected from you Customer:  already collected Customer:  i have contact number also who collected Agent:  yesterday there was an attempt but didn't coolect Customer:  already collected Agent:  did you got return slip from the delivery guy Customer:  he said u ll receive msg or email Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  i could not receive any sms or email Agent:  we are apologising for that Customer:  i have proof and mobile number Customer:  if u need than i can provide you CCTV footage Agent:  No need it will be updated soon we will contact the courier team Customer:  ok Customer:  thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Varinder Kumar ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:48 AM, 08th Jan                     varinder kumar                    ok           06:48 AM, 08th Jan                   Algaili                    Hi Varinder, Thank you for contacting us. How may I help you?           06:49 AM, 08th Jan                     varinder kumar                    i am looking for refund           06:49 AM, 08th Jan                     varinder kumar                    order returned on 23 december 2020           06:50 AM, 08th Jan                     varinder kumar                    untill now i could not get refund           06:50 AM, 08th Jan                     varinder kumar                    order no is 9622112143           06:51 AM, 08th Jan                   Algaili                    May I request you to be on hold while I retrieve the information.           06:52 AM, 08th Jan                     varinder kumar                    ok           06:54 AM, 08th Jan                   Algaili                    As per our record the returned item still yet not collected by the courier team.           06:58 AM, 08th Jan                     varinder kumar                    its all ready collected on 23 december 2020           06:58 AM, 08th Jan                     varinder kumar                    i have also contact number for person who collected item           07:00 AM, 08th Jan                   Algaili                    Could you please share us the return receipt or the tracking number under which the item has been collected.           07:01 AM, 08th Jan                     varinder kumar                    i do not have tracking number or receipt           07:02 AM, 08th Jan                     varinder kumar                    person who collected item           07:02 AM, 08th Jan                     varinder kumar                    told me you will receive a sms           07:02 AM, 08th Jan                     varinder kumar                    untill now i have not any sms           07:03 AM, 08th Jan                     varinder kumar                    i ll share contact number           07:03 AM, 08th Jan                     varinder kumar                    0528345187           07:04 AM, 08th Jan                     varinder kumar                    and return is created by landmark online team           07:05 AM, 08th Jan                   Algaili                    We apologise for the inconvenience caused, we will forward the issue to our concern team to check and so that the refund will be processed soon.           07:05 AM, 08th Jan                     varinder kumar                    ok           07:05 AM, 08th Jan                     varinder kumar                    thank you           07:05 AM, 08th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:07 AM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1967243