Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 08:40:59 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
<div class="MsoNormal" style="margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif">Dear Splash Team, </div>

<div class="MsoNormal" style="margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif">Kindly try to understand my issue as your automated replies
are not helping anybody. </div>

<div class="MsoNormal" style="margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif">I placed a <b>Click and Collect Order</b> on <b><i>28<sup>th
</sup>Nov 2020</i>, [Order No 9618395802]</b>, waiting for more a week for a
response but dint receive any , spoke to your customer service agent, who advised
that the order has been processed I will be notified shortly. </div>

<div class="MsoNormal" style="margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif"><img width="0" height="0" alt="A picture containing text, screenshot, indoor, computer

Description automatically generated" style="margin-right: 0px"></div>

<div class="MsoNormal" style="margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif">After a week more of waiting, I called up your agent and told
them to <b>cancel my order</b> as I will be traveling and need these things urgently
so I will go to the store and shop for myself. So, I placed a <b>Return Request</b>
on <i>17<sup>th </sup><b>Dec 2020</b></i><b>, [Return No 1877018] </b>as I didn't
find an option to <b>cancel the order.</b> </div>

<div class="MsoNormal" style="margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif"><img width="293" height="204"></div>

<div class="MsoNormal" style="margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif">while checking my account I found out that my refund is
still not reflected, check with the bank also. I spoke to your agent again and
raised a <b>Complaint</b> on <b><i>5<sup>th</sup> Jan 2021</i> [ Complaint No
1885931]</b>and she said I will be notified regarding the <b>cancellation and
refund </b>within 24hrs. it has been two days now and all I got is another
automated reply. </div>

<div class="MsoNormal" style="margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif">I hope I’m have made my situation quite clear, As I’m exhausted
trying to explain this over and over to different service agents, with no action
being done to solve the matter. </div>

<div class="MsoNormal" style="margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif"> Please expedite any
action that would help me get my amount back <b>189dhs.</b> </div>
<div class="MsoNormal" style="margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif"><b><br></b></div>
<div class="MsoNormal" style="margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif"><b>Regards </b></div>
<div class="MsoNormal" style="margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif"><b>Rumana Kassim </b></div>
<div class="MsoNormal" style="margin:0in 0in 8pt;line-height:107%;font-size:11pt;font-family:Calibri,sans-serif"><b>050-4496376</b></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jan 6, 2021 at 6:07 AM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr"><div dir="ltr">Hi Rumana,<br> <br>We’re really sorry if we’ve taken longer than usual to get back to you.<br> <br>Our team is working on your issue to fix the order# 9618395802 issue status, and will get back to you as soon as possible.<br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br><br> <br>Your friends,<br>The Support Team<br><br>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043181062520'>Screenshot (18).png</a><br />2. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043181062521'>19.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1877018