Subject: Ticket Assigned - Conversation with fathima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 03:33:16 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fathima fathima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fathima Bot:  Hi Fathima ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554688429            07:20 AM, 07th Jan                     fathima                    Ok           07:21 AM, 07th Jan                   Algaili                    Hi Fathima, Thank you for contacting us. How may I help you?           07:21 AM, 07th Jan                     fathima                             07:21 AM, 07th Jan                     fathima                    I actually need this.           07:22 AM, 07th Jan                     fathima                    I first ordered but it has been canceled.           07:22 AM, 07th Jan                   Algaili                    Could you please share your order number so that I can assist you further?           07:23 AM, 07th Jan                     fathima                    Kk           07:23 AM, 07th Jan                     fathima                             07:24 AM, 07th Jan                     fathima                    ??           07:26 AM, 07th Jan                     fathima                    That was click on collect.           07:28 AM, 07th Jan                     fathima                    /startOver           07:28 AM, 07th Jan                     fathima                    Hy           07:29 AM, 07th Jan                   Algaili                    We see that you’ve been expecting a delivery for your order. Unfortunately the order has been cancelled as the item is currently out to stock.  We always try to maintain accurate inventory on our website, but in this case due to unexpected reasons, the item you ordered is not available with us to be shipped currently in stock.  We are sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused. The amount you paid online of AED11.00 will be refunded back to your original payment method within 7 - 14 working days based on your bank’s processing time.  The item may still be available at a local store near you, however we cannot check the local store availability.  Thanks for choosing to shop with us and apologies for the inconvenience this has caused.           07:29 AM, 07th Jan                   Algaili                    Anything else can I help you with.           07:31 AM, 07th Jan                     fathima                    Ok no problem ?           07:31 AM, 07th Jan                     fathima                    Thanks.           07:31 AM, 07th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:31 AM, 07th Jan                     fathima                    ? you too.           07:32 AM, 07th Jan                   Algaili                    Your are welcome, thank you for choosing us.           07:32 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1964211