Subject: Ticket Assigned - Conversation with farah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 02:15:57 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farah farah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farah Bot:  Hi Farah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6261608345 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:
   558960102            05:51 AM, 07th Jan                     farah                    Okay           05:51 AM, 07th Jan                   Algaili                    Hi Farah, Thank you for contacting us. How may I help you?           05:52 AM, 07th Jan                     farah                    Hi there!           05:52 AM, 07th Jan                     farah                    I've placed an order last night           05:52 AM, 07th Jan                     farah                    6261608345           05:52 AM, 07th Jan                     farah                    And I've scheduled it for 10th of January           05:53 AM, 07th Jan                     farah                    I'd like to know the accuracy of its arrival           05:53 AM, 07th Jan                     farah                    Will it reach me by 10th?           05:53 AM, 07th Jan                     farah                    Also, i had a query regarding the bouncer as portrayed in the pictures of the product. I
  did speak with a customer service representative last night before placing this order. He said all this playard comes with a changing table as well as a bouncer with handle and down support.           05:55 AM, 07th Jan                     farah                    I wanna be assured.           05:55 AM, 07th Jan                   Algaili                    May I request you to be on hold while checking           05:55 AM, 07th Jan                     farah                    If you can look up and let me know!           05:55 AM, 07th Jan                     farah                    Sure           05:55 AM, 07th Jan                     farah                             05:56 AM, 07th Jan                     farah                    Is this included?           05:56 AM, 07th Jan                     farah                    This piece on the whole           05:57 AM, 07th Jan                   Algaili                    The item ( Joie Playard Commuter Change Travel Cot) is scheduled
  on 10th of Jan           05:57 AM, 07th Jan                     farah                    Yeah           05:57 AM, 07th Jan                   Algaili                    And it will be delivered on this date.           05:57 AM, 07th Jan                     farah                    Okay           05:57 AM, 07th Jan                     farah                    What about the bouncer?           05:58 AM, 07th Jan                     farah                    You there?           06:00 AM, 07th Jan                   Algaili                    I can see only one item in this order           06:00 AM, 07th Jan                     farah                    One item?           06:01 AM, 07th Jan                   Algaili                    Joie Playard Commuter Change Travel Cot)           06:01 AM, 07th Jan                     farah                    Please be specific!           06:01 AM, 07th Jan                     farah                    If you can go through all the pictures of this o
 rder. Joie Playard Commuter Change Travel Cot. It shows two individual pieces that can be clipped on. One being changing table and the other being a bouncer.           06:02 AM, 07th Jan                     farah                    I wanna know, does this item come with both?           06:02 AM, 07th Jan                     farah                    As mentioned and shown           06:02 AM, 07th Jan                     farah                             06:03 AM, 07th Jan                     farah                    The bouncer has handle too           06:03 AM, 07th Jan                     farah                             06:03 AM, 07th Jan                     farah                    Bouncer with a stand and handle           06:03 AM, 07th Jan                     farah                    Please be little quick whilst answering my query.  I don't have all day.           06:04 AM, 07th Jan                     farah                    ?           06:04 AM, 07th Jan                   
 Algaili                    Let me check and  I will back to you.           06:05 AM, 07th Jan                   Algaili                    All the parts included in the item will be delivered as shown in the product page in the following link:           06:07 AM, 07th Jan                   Algaili                    https://www.babyshopstores.com/sa/en/Baby-and-Moms/Activity-and-Gear/Travel-Cots/BABYSHOP-Joie-Playard-Commuter-Change-Travel-Cot/p/162856683           06:07 AM, 07th Jan                     farah                    Okay!           06:09 AM, 07th Jan                     farah                    I'm being repetitive because it mentions nowhere in the description.           06:09 AM, 07th Jan                     farah                    It states only regarding the changing unit           06:10 AM, 07th Jan                     farah                    That's why I've inquired before placing an order via call and after placing over chat support.           06:10 AM, 07th Jan
                      farah                    Thankyou for your time and help!           06:11 AM, 07th Jan                     farah                    Have a nice day ahead :)           06:11 AM, 07th Jan                     farah                    Also, thankyou for solving my queries!           06:11 AM, 07th Jan                     farah                    Bye!           06:11 AM, 07th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:15 AM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1964177