Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 08:53:09 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555642003 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  my order is arrived today ,i want to return some items Agent:  Could you please share your order number so that I can assist you further? Customer:  9625599600 Agent:  Please allow me to check it for you.  Agent:  please tell the items name you want to return ? Agent:  exact item names. Customer:  jacket , blue and white shoes the size not match Customer:  i ware 38 but they similler 39 Agent:  161884244 - - Textured Slip-On Round Toe Ballerina Shoes , Agent:  162019124 - - Round Toe Ballerina Shoes with Bow Accent , Agent:  162651548 - - Textured Longline Jacket with Button Closure and Pockets Agent:  these 3 items right ? Customer:  yes Agent:  kindly confirm it. Agent:  ok let me make a return for you. Customer:  but i throw the blastic bag and the lable for the jacket Customer:  can i return without the lable Agent:  Yes Agent:  be sure the item is not used Agent:  and should be return in the originally the way it was delivered. Customer:  no they only came today Customer:  for me not for others Agent:  OK Agent:  I have created a return for you. Agent:  for those 3 items. Customer:  in the box it cames Agent:  yes please return them as it came. Customer:  if the maid throw the box what can i do Agent:  and please do ask for the return slip or the tracking number from the courier boy Agent:  just wrap it in a safe package thats it Customer:  ok for what return flip Customer:  slip Agent:  when courier boy will come to take the return items. Customer:  ok i will Agent:  ask him to give the return slip or the tracking number under which the items are being returned Agent:  Is there anything else I can help ? Customer:  its ok to return without lable for the jacket Agent:  yes you can Agent:  Is there anything else I can help ? Customer:  one thing more i have buy jacket for little girl if the size not ok can return it , on line different from the centers Agent:  you can return Agent:  but can not exchange it Agent:  online Customer:  after return how mant days to refund Customer:  just return Agent:  7-10 business days Customer:  ok  and the refund same days to refund Customer:  two weeks for all Agent:  no see i will explain Customer:  ok Agent:  3-5 business days  courier will collect the item Agent:  then the item will be sent to warehouse Agent:  after that the amount will be refunded Agent:  and amount will take another 2-15 business days to be reflect back in your account. Customer:  now i came as a guest Customer:  my account not work last tu=ime to sign Customer:  time Agent:  try refresh your app Agent:  uninstall and reinstall the app once Agent:  also try log in from website. Customer:  from the web site not application Customer:  ok Customer:  thank you Customer:  for every thing Customer:  and your explain Customer:  and help Agent:  welcome Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  hello Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  i want to sign to my account but i forget which email i was used Customer:  how to sign Customer:  i have alot of emails Customer:  some of the i cancelled Agent:  We would like to inform you that your email is [email-masked] Agent:  Is there anything else I can help with ?? Customer:  can used phone no Customer:  to see which emails i was used for return options Customer:  and change Agent:  You can used the your Email ID to see your return option Customer:  i dont no which when Customer:  i write phone no and my information show Customer:  can i sign with new email for the return items Customer:  this email is canceled Customer:  wht now Customer:  what to do Customer:  this is one problem when we buy as guest Customer:  must have work email Agent:  Your account is linked with this Email [email-masked] Customer:  and the password Agent:  You can used this Email Id in user account then  make forget password number it will sent a message  to this email  then you can make new password Agent:  Is there anything else I can help with Customer:  yesterday i ask for return items now i want to return one also Agent:  Could you please share your order number so that I can assist you further? Customer:  order no 9625599600 Customer:  black shoes Customer:  plz Agent:  this Agent:  161884244 - - Textured Slip-On Round Toe Ballerina Shoes Customer:  black shoes i return other shoes also the size not fix Customer:  what now can i return or not Agent:  We would like to inform you that the return request is already there Agent:  Is there anything else I can help with ?? Customer:  what two shoes and jacket Customer:  iwant to return three shoes Customer:  and jacket Agent:  your return request for these items Agent:  Round Toe Ballerina Shoes with Bow Accent Agent:  Textured Slip-On Round Toe Ballerina Shoes Agent:  Textured Longline Jacket with Button Closure and Pockets Customer:  one more Customer:  the black shoes Customer:  SIBU Customer:  name with the lable Customer:  do you see it Customer:  or nor Customer:  nor Customer:  not Agent:  Wait a moment Agent:  162612079 - - Juniors Textured Jacket with Long Sleeves and Hood Agent:  162651548 - - Textured Longline Jacket with Button Closure and Pockets Agent:  161884244 - - Textured Slip-On Round Toe Ballerina Shoes Agent:  162019124 - - Round Toe Ballerina Shoes with Bow Accent Agent:  161646147 - - Floral Printed Scarf Agent:  162185763 - - Solid Scarf - 60x200 cms Agent:  162185764 - - Solid Scarf - 200x60 cms Agent:  160332002 - - Juniors Toy Keyboard Agent:  159696593 - - Juniors Textured Cap with Applique Detail Agent:  162167621 - - Textured Slip-On Round Toe Ballerina Shoes Agent:  Which one the item you want it to be return ?? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  162651548 - - Textured Longline Jacket with Button Closure and Pockets Customer:  161884244 - - Textured Slip-On Round Toe Ballerina Shoes Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  iwas ask for return yesterday Customer:  order no Customer:  9625599600 Customer:  three items Customer:  i need to return on more Customer:  black jaket Customer:  jacket Customer:  with three shoeses Agent:  please wait while checking Customer:  ok Customer:  162651548 - - Textured Longline Jacket with Button Closure and Pockets Customer:  161884244 - - Textured Slip-On Round Toe Ballerina Shoes Customer:  162167621 - - Textured Slip-On Round Toe Ballerina Shoes Agent:  you want to return those items also ? Customer:  the same but one more Customer:  the agent before you send to check Customer:  162019124 - - Round Toe Ballerina Shoes with Bow Accent Customer:  see this 4 items Agent:  as per the system you places return for 3 items yesterday Customer:  yes Customer:  one more Customer:  can or not Agent:  yes i can place a return for you Customer:  ok Customer:  do Customer:  this 4 items Customer:  becouse the courier can not came daily for only one item Agent:  ok wait while placing the return Customer:  ok Agent:  it is done Customer:  ok thank you Customer:  4 items return Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  4 items return Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:46 AM, 06th Jan                     hi                    hello good morning           11:46 AM, 06th Jan                   Algaili                    Thank you for reaching once again, good morning           11:47 AM, 06th Jan                     hi                    yesterday Aramex courier take my return order but no return slip or tracking order           11:48 AM, 06th Jan                     hi                    how to do           11:48 AM, 06th Jan                   Algaili                    Could you please share your order number so that I can assist you further?           11:49 AM, 06th Jan                     hi                    order n           11:49 AM, 06th Jan                     hi                    9625599600           11:49 AM, 06th Jan                   Algaili                    As per order there is two return requests and only one item has been collected under  tracking ID 46048246775           11:53 AM, 06th Jan                     hi                    but i say to agent before two days but all togther 4 items           11:54 AM, 06th Jan                     hi                    and i but the 4 items with the backge yesterday           11:54 AM, 06th Jan                     hi                    return 3 first the after day also one           11:55 AM, 06th Jan                     hi                    to much problems with online order           11:56 AM, 06th Jan                     hi                    easy to go to the center and buy           11:56 AM, 06th Jan                     hi                    plz check for that           11:56 AM, 06th Jan                     hi                    i but yerstady 4 items return in order no 9625599600           11:56 AM, 06th Jan                   Algaili                    You mean, the all  items in the two return request have been handed over once time to the courier agent           11:57 AM, 06th Jan                     hi                    yes all 4 items in one package           11:57 AM, 06th Jan                     hi                    box           11:57 AM, 06th Jan                     hi                    with lable of information order           11:57 AM, 06th Jan                     hi                    was bring with it           11:57 AM, 06th Jan                     hi                    i mean tracking order no you give me have inside 4 items return for the two request           12:00 PM, 06th Jan                   Algaili                    Ok we will check with concern team and we will update you as soon as possible as the items still in transit to warehouse.           12:00 PM, 06th Jan                     hi                    ok the secong problem           12:00 PM, 06th Jan                     hi                    second           12:01 PM, 06th Jan                     hi                    my count not work because of email cancelled           12:01 PM, 06th Jan                     hi                    i write my phone no and see my information bellow when i buy i did not  care of what email it show           12:02 PM, 06th Jan                     hi                    now how can i buy with the return items           12:02 PM, 06th Jan                     hi                    i say my prolem before for another person           12:03 PM, 06th Jan                     hi                    but no relpy           12:03 PM, 06th Jan                     hi                    replay           12:03 PM, 06th Jan                     hi                    no answer           12:03 PM, 06th Jan                     hi                    i was buying as a guest           12:05 PM, 06th Jan                     hi                    and the information store in the lab           12:05 PM, 06th Jan                   Algaili                    In this order the refund will be credit to your online credit           12:11 PM, 06th Jan                   Algaili                    And please reset your password if you are facing problem in your account           12:12 PM, 06th Jan                     hi                    i trying alot but not work           12:13 PM, 06th Jan                     hi                    no another option           12:13 PM, 06th Jan                     hi                    this way i cannot buying           12:14 PM, 06th Jan                     hi                    can changing the same items with another size           12:14 PM, 06th Jan                   Algaili                    Sorry no other option as items in transit to our warehouse and the refund will processed for the same           12:17 PM, 06th Jan                     hi                    what to do if the account doesnt open i will try but if not           12:18 PM, 06th Jan                     hi                    gift card an option           12:21 PM, 06th Jan                     hi                    simple and easy way           12:21 PM, 06th Jan                     hi                    a lot of website use return as a gift card           12:22 PM, 06th Jan                     hi                    not to much sending with courier           12:22 PM, 06th Jan                     hi                    we are customer of land mark group form years not from today           12:23 PM, 06th Jan                   Algaili                    Please delete the the APP and reinstall it again and try reset the password           12:25 PM, 06th Jan                     hi                    i enter from website           12:25 PM, 06th Jan                     hi                    yesterday i make new account when i download appl           12:25 PM, 06th Jan                     hi                    can i tell the another of support team you have for sending credit in the new account           12:26 PM, 06th Jan                     hi                    and also cannot           12:26 PM, 06th Jan                     hi                    can you open my account from my phone number           12:27 PM, 06th Jan                   Algaili                    You have already created a return request from the account and if you are facing any concern with your account we are able to solve it           12:32 PM, 06th Jan                     hi                    no the retrun request sending buy telling the agent           12:33 PM, 06th Jan                     hi                    not from me           12:33 PM, 06th Jan                     hi                    as now i am taking to you as aguest           12:34 PM, 06th Jan                   Algaili                    As we can see this order# 9625599600 as placed from a registered account, if you mean another order please share the order number.           12:36 PM, 06th Jan                     hi                    buying as guest put number before end the information below as my account but entering no           12:38 PM, 06th Jan                     hi                    i will trying to sign in but if not work           12:39 PM, 06th Jan                     hi                    one question           12:39 PM, 06th Jan                   Algaili                    Please share us the order ID or the email ID through which placed the order as guest so we can check further           12:39 PM, 06th Jan                     hi                    can the agent helping in buying           12:39 PM, 06th Jan                     hi                    [email-masked]           12:40 PM, 06th Jan                     hi                    can the agent helping in buying           12:40 PM, 06th Jan                     hi                    if i can not           12:40 PM, 06th Jan                   Algaili                    No agent can help on assisting to place an order and we have checked under this there are two orders in your account and no order placed as guest.           12:42 PM, 06th Jan                   Algaili                    Anything else we can help you with!           12:44 PM, 06th Jan                     hi                    then why not opening to me what see in you screent as aguest           12:44 PM, 06th Jan                     hi                    or fatema           12:44 PM, 06th Jan                     hi                    now           12:44 PM, 06th Jan                     hi                    what show in your screen           12:44 PM, 06th Jan                     hi                    you dont know how  the guest buying           12:46 PM, 06th Jan                     hi                    where my name in this chat           12:46 PM, 06th Jan                     hi                    very bad word as no trust with customer prolem           12:47 PM, 06th Jan                     hi                    problem           12:47 PM, 06th Jan                     hi                    very bad           12:47 PM, 06th Jan                   Algaili                    Please be informed that you have a registered account under the email [email-masked] if you are facing any problem with your account           12:47 PM, 06th Jan                   Algaili                    please delete the APP and reinstall again           12:48 PM, 06th Jan                     hi                    i have new account in the application with the same phone number check if you want           12:49 PM, 06th Jan                   Algaili                    if the problem persist  kindly share us screen shot with image your are facing along with your mobile type and it version           12:49 PM, 06th Jan                     hi                    in the phone app but here from the lab           12:49 PM, 06th Jan                     hi                    no the pronlem from the lab           12:50 PM, 06th Jan                     hi                    not the phone           12:50 PM, 06th Jan                     hi                    offfff]           12:50 PM, 06th Jan                     hi                    labtop           12:50 PM, 06th Jan                     hi                    i think you dont under stand me i down load the applicaton and make new aacount           12:51 PM, 06th Jan                     hi                    i have new account           12:51 PM, 06th Jan                   Algaili                    If the issue persist, we request you to provide us some screenshots of the issue you are facing with the account so we can further assist you.  ​ Please be assured, as we have a special team which work on issues like these. We will forward your issue and screenshots to our team and they will surely get it fixed for you.           12:51 PM, 06th Jan                     hi                    ok thank you           12:52 PM, 06th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:52 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1961357