Subject: Ticket Assigned - Conversation with robbie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 08:44:51 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with robbie robbie                    Bot:  Hi again! Bot:  Please enter your name Customer:  robbie Bot:  Hi Robbie ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:00 PM, 06th Jan                     robbie                    Hello           12:02 PM, 06th Jan                   Bot                   أهلا مرة أخرى!           12:02 PM, 06th Jan                     robbie                    ?           12:02 PM, 06th Jan                     robbie                    Useless           12:04 PM, 06th Jan                     robbie                    /startOver           12:04 PM, 06th Jan                   Bot                   يرجى إدخال اسمك           12:04 PM, 06th Jan                     robbie                    /startOver           12:04 PM, 06th Jan                   Bot                   يرجى إدخال اسمك           12:04 PM, 06th Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           12:06 PM, 06th Jan                     robbie                    9624038776           12:06 PM, 06th Jan                     robbie                    Check what date now           12:06 PM, 06th Jan                     robbie                    And im still waiting for your bullshit courrier to collect your fucking item here           12:07 PM, 06th Jan                     robbie                    Your service is bullshit and youre customer service is uselesss           12:07 PM, 06th Jan                     robbie                    No one is helping           12:08 PM, 06th Jan                     robbie                    Allbyou can say is your understand even youre not really understanding           12:08 PM, 06th Jan                     robbie                    Dont say sorry and give me an update with this shit           12:08 PM, 06th Jan                     robbie                    Im tired of your shit guys           12:08 PM, 06th Jan                     robbie                    Rubbish           12:09 PM, 06th Jan                     robbie                    Your cx service **           12:10 PM, 06th Jan                     robbie                    All you can say is you understand**           12:11 PM, 06th Jan                     robbie                    And now youre not even replying           12:11 PM, 06th Jan                     robbie                    Do you have a proper training ?           12:12 PM, 06th Jan                   Algaili                    Could you please share your order number so that I can assist you further?           12:13 PM, 06th Jan                     robbie                    I did           12:14 PM, 06th Jan                     robbie                    Please read           12:14 PM, 06th Jan                     robbie                    CHECK ASAPPPPPPPP           12:14 PM, 06th Jan                     robbie                    Do you need 1 year to check with your courrier?           12:15 PM, 06th Jan                     robbie                    Ornmore?           12:15 PM, 06th Jan                     robbie                    Youre fooling your cx           12:17 PM, 06th Jan                     robbie                    You already ruined my whole year           12:17 PM, 06th Jan                   Algaili                    Thank you for sharing the order. Please allow me a moment to check this for you.           12:18 PM, 06th Jan                     robbie                    PLEASE GIVE ME AN UPDATE WITH THIS NOW           12:18 PM, 06th Jan                     robbie                    What the fuck!!!!!           12:18 PM, 06th Jan                     robbie                    It's 10mins now since I sahred my order number and you will just check it now?           12:18 PM, 06th Jan                     robbie                    Shared****           12:19 PM, 06th Jan                     robbie                    YOURE REALLY A RUBBISH           12:19 PM, 06th Jan                     robbie                    NOT ONLY YOUR PRODUCT, YOUR COURRIER AND ALSO ALL OF THE AGENTS I SPOKE WITH           12:19 PM, 06th Jan                   Algaili                    We request you to please confirm if this is your correct contact number.           12:21 PM, 06th Jan                     robbie                    SHIIIIT GUYS           12:21 PM, 06th Jan                     robbie                    I CONFIRMEDNIT Q00 TIMES           12:21 PM, 06th Jan                     robbie                    I CONFIRMED IT 100 TIMES**           12:22 PM, 06th Jan                     robbie                    AND I SAID YES THAT IS MY CORRECT NUMBER 0547311507           12:22 PM, 06th Jan                     robbie                    I FEEL LIKE IM TALKING TO A 3 YEAR OLD CHILD           12:23 PM, 06th Jan                     robbie                    DO YOU KNOW WHAT ARE YOU DOING?           12:24 PM, 06th Jan                     robbie                    REALLY GUYS! THIS IS the  BULLSHIT           12:25 PM, 06th Jan                     robbie                    Service I ever had in my whole life           12:25 PM, 06th Jan                   Algaili                    Thank you for your patience. As I can see we have already forwarded to the courier partner to arrange the collection with you, as per the recent update from them, which is on Jan 2, 2020 they have tried contacting you on +971547311507 but without success as the contact number was coming unreachable.           12:25 PM, 06th Jan                     robbie                    WHAT THE FUCKKKKK!!!!! I DONT GOT A CALL FROM THEM           12:26 PM, 06th Jan                     robbie                    I CALLED THEM AND THEY ARE NOT RESPONDING!!!!!           12:26 PM, 06th Jan                     robbie                    THE BULLSHIT COURRIER ASKED FOR MY ADDRESS LASTDEC E1 2020 AND I ALREADY WASTED MY TIME SHARI G MY LOCATION AND NOW THEY ARE TELLING YOU THAT THEY CALLED ME AND IM JOT EVEN RESPONDING? HOW COME           12:27 PM, 06th Jan                     robbie                    WHERES THE PROOF THAT THEY TRIED TO CALL ME           12:27 PM, 06th Jan                   Algaili                    I have at this time rearranged the pickup request with them and have asked them to contact you within today on priority on the same contact number.           12:28 PM, 06th Jan                   Algaili                    Please let me know a suitable time to reach out to you.           12:28 PM, 06th Jan                     robbie                    I HAVE A PROOF HERE THAT I AM SENDING A LOT OF MESSAGES ON THE WHATSAPP TO THE PERSON WHO ASKED FOR MY ADDRESS           12:28 PM, 06th Jan                     robbie                    I EVEN TRIED CALLING HIM AND HE IS NOT ANSWERING           12:28 PM, 06th Jan                     robbie                    SHIIIT           12:29 PM, 06th Jan                     robbie                    SAME INFO PROVIDED MY THE PREVIOUS AGENTSSSSSS           12:29 PM, 06th Jan                     robbie                    AND I SAID, YOU CAN CONTACT ME 24 HRSSSSSS           12:29 PM, 06th Jan                     robbie                    BY THE**           12:30 PM, 06th Jan                   Algaili                    Can you please share the screenshot with me, so I can raise this complaint as well with the courier partner's escalation team.           12:30 PM, 06th Jan                     robbie                    I AM A CUSTOMER SERVICE REPRESENTATIVE AS WELL AND I DONT TALK TO OUR CUSTOMERS LIKE THIS           12:30 PM, 06th Jan                     robbie                    UOURE A RUBBISH AND YOUR WORDS ARE SCRIPTED           12:30 PM, 06th Jan                     robbie                    YOU DONT KNOW HOW TO COMMUNICATE PROPERLY?           12:31 PM, 06th Jan                     robbie                    MY PHONE IS NOT ALLOWING ME TO SHARE           12:31 PM, 06th Jan                     robbie                    DO YOU HAVE ANY WHATSAPP WHERE I CAN SEND ALL THE SCREENSHOT?           12:32 PM, 06th Jan                     robbie                    SEND THE PHONE NUMBER WHERE I CAN SEND IT           12:33 PM, 06th Jan                   Algaili                    Also, I will be escalating to courier partner to make sure they contact you asap within today to arrange the collection with you. I do understand your frustration regarding this and I would be feeling the same if I was in your shoes.           12:33 PM, 06th Jan                   Algaili                    Rest assured we are trying our best to make sure the collection is arranged with you on priority.           12:33 PM, 06th Jan                     robbie                    WORDS ARE THE SAME FROM THE PREVIOUS AGENTS GUYSSS COME ON           12:35 PM, 06th Jan                     robbie                    RETURN HAS BEEN FILED LAST DEC 27           12:35 PM, 06th Jan                     robbie                    I WAS ADVISED THAT IT WOULD ONLY TAKE 5 TO 7 WORKING DAYS           12:35 PM, 06th Jan                     robbie                    ITS MORE THAN 7 DAYS NOW           12:35 PM, 06th Jan                   Algaili                    No problem, I will share your feedback regarding the same with courier if unable to share the screenshots over phone.           12:36 PM, 06th Jan                     robbie                    I WAS INFORMED AS WELL THAT THE COMPLAINT I MADE WILL ONLY TAKE 48 HOURS. TODAY IS JANUARY 6, I FILED THE COMPLAINT LAST JAN 2           12:36 PM, 06th Jan                     robbie                    YOU CANT FOOL ME           12:37 PM, 06th Jan                     robbie                    I AM.A CX SERVICE REPRESENTATIVE MYSELF           12:37 PM, 06th Jan                     robbie                    I KNOW YOUR SHIT GUYS HAHAHA           12:37 PM, 06th Jan                     robbie                    GIVE ME THE NUMBER           12:37 PM, 06th Jan                     robbie                    I WILL SEND IT NOW           12:37 PM, 06th Jan                     robbie                    THEY ARE LYING           12:38 PM, 06th Jan                     robbie                    HOPING FOR THEIR MISFORTUNE FOR FOOLING THEIR CX           12:38 PM, 06th Jan                   Algaili                    I apologize for the inconvenience caused and as I mentioned we have already forwarded to the courier partner already to arrange the collection with you on priority, you can track the return request here: https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=RP122720002528&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar           12:40 PM, 06th Jan                   Algaili                    Also, I will be dropping an email to you as soon as this chat is over, you can send the screenshots when replying to the email. The email will be sent on [email-masked]           12:40 PM, 06th Jan                   Algaili                    Anything else we can help you with.           12:43 PM, 06th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:44 PM, 06th Jan                     robbie                    And now, the number who called me is fighting with me           12:44 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1961324