Subject: Ticket Assigned - Conversation with mae
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 08:36:46 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mae mae                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mae Bot:  Hi Mae ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544105297            11:53 AM, 06th Jan                     mae                    okay           11:53 AM, 06th Jan                   Algaili                    Hi Mae, Thank you for contacting us. How may I help you?           11:55 AM, 06th Jan                     mae                    i want to ask about my refund in my order because you cancelled 1 item from my order           11:55 AM, 06th Jan                     mae                    i used my debit card for the transaction           11:56 AM, 06th Jan                     mae                    hello?           11:58 AM, 06th Jan                     mae                    still there?           11:58 AM, 06th Jan                     mae                    hey           12:00 PM, 06th Jan                     mae                    where are you?           12:00 PM, 06th Jan                     mae                    hey what kind off customer service is this?           12:03 PM, 06th Jan                     mae                    what is this?           12:04 PM, 06th Jan                     mae                    algaili           12:05 PM, 06th Jan                   Algaili                    Could you please share your order number so that I can assist you further?           12:09 PM, 06th Jan                     mae                    where have you been           12:09 PM, 06th Jan                     mae                    9626780882           12:10 PM, 06th Jan                     mae                    do I need to wait for 15mins again for your reply?           12:11 PM, 06th Jan                     mae                    hello           12:12 PM, 06th Jan                   Algaili                    We are here please be on hold while checking           12:14 PM, 06th Jan                     mae                    okay           12:15 PM, 06th Jan                     mae                    but why it took so long for you to reply           12:16 PM, 06th Jan                     mae                    how long do I need to wait?           12:18 PM, 06th Jan                     mae                    are you busy?           12:20 PM, 06th Jan                     mae                    did I disturbed you?           12:20 PM, 06th Jan                   Algaili                    We apologise for the inconveniece caused, the item is partailly cancelled because is out of stock at the current time           12:20 PM, 06th Jan                     mae                    so how about my refund           12:21 PM, 06th Jan                     mae                    I used card           12:21 PM, 06th Jan                   Algaili                    and the refund has been processed on  1/6/21           12:21 PM, 06th Jan                     mae                    you will refund it in my card?           12:21 PM, 06th Jan                   Algaili                    ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.   Once again, sincere apologies and thank you for your patience           12:22 PM, 06th Jan                     mae                    so I need to wait for 15 days for the refund?           12:22 PM, 06th Jan                     mae                    reply fast           12:24 PM, 06th Jan                     mae                    my question is answerable by yes or no only           12:25 PM, 06th Jan                     mae                    you always do this to your customers?           12:26 PM, 06th Jan                     mae                    customers waiting for your reply?           12:26 PM, 06th Jan                     mae                    you are the only CS that doing this           12:27 PM, 06th Jan                   Algaili                    You do not need wait this period, might be the amount will reflect within 2-5 days, this is general frame time as per your card issuer           12:27 PM, 06th Jan                     mae                    okay have a nice day, you waste my time, I hope you're happy with what you're doing ☺️?           12:29 PM, 06th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:29 PM, 06th Jan                     mae                    I'm not satisfied algaili I will report you ?           12:30 PM, 06th Jan                   Algaili                    Thank you for your feedback, have nice day and we apologise for the inconvenience caused.           12:33 PM, 06th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:36 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1961292