Subject: New Reply Received - سلام
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 10:34:42 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  سلام  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Calibri \(Body\)";color:#1F3864'>   Pls  find the below 6257647634 CNC status store received on  26-Dec-20 ( Hrms no 11021 )
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<div class="MsoNormal"><b><span style='font-family:"Arial",sans-serif;color:black'>Sincerely Yours,</span></b></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Mohammed Kaleem Baba</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Fleet Team Non-Home
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Jeddah, Khumra Warehouse</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Email Kaleem baba
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Mob. #: 966-544-35-86-37/Ext. #: 2034</span></div>
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<span style="color:#1F3864"><img width="87" height="83" style="width:.9062in;height:.8645in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MDM3NzI2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uIUAkbHCls2HpXbe726Jgn2XXBVJ7jqPQmfSy9dB0uI"></span><span style='font-family:"Arial",sans-serif;color:#1F497D'><img width="95" height="96" style="width:.9895in;height:1.0in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MDM3NzI2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6Dnj-21iemzyORaLf4NppIXy8vtArojjhTXttWhxbYQ"></span><span style="color:#1F3864"><img width="97" height="69" style="width:1.0104in;height:.7187in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4MDM3NzI2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2nNiY0Gtimj-4KjUQV78ZUhSQCMXtDlZHDWu0IP4jPs"></span>
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<div>From: afzal syed <br>
<b>Sent:</b> Tuesday, January 05, 2021 12:44 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;[email-masked]&gt;; Elvis V. Garcia &lt;[email-masked]&gt;; Kaleem baba &lt;[email-masked]&gt;; Abt Fleet &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1950143] - 6257647634 - سلام</div>
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<div class="MsoNormal">Dear Kaleem,</div>
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<div class="MsoNormal">Provide the POD copy</div>
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<div class="MsoNormal">Order number: 6257647634</div>
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<b>From:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 5, 2021 12:42 PM<br>
<b>To:</b> Elvis V. Garcia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; afzal syed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1950143] - 6257647634 - سلام</div>
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<div class="MsoNormal">Hi <a id="OWAAMAC6577F296D041AAB2F8D83BCDB8D32C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Elvis V. Garcia</span></a>
<a id="OWAAMF1C2832F1DFF4E31874D5DF37FAD4C13" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@afzal syed</span></a>
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<div class="MsoNormal">Reminder </div>
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<div class="MsoNormal"><span style="color:black">Please share the POD for order below.</span></div>
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<div class="MsoNormal"><span style="color:black">Store claims not received.</span></div>
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<div class="MsoNormal">Order number: 6257647634</div>
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<div class="MsoNormal">Thanks </div>
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<b>From:</b> Nusaybah Alzuman <br>
<b>Sent:</b> Sunday, January 3, 2021 2:24 PM<br>
<b>To:</b> Elvis V. Garcia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; afzal syed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cp Salammall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Manager.Salaammall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1950143] - 6257647634 - <span lang="AR-SA" dir="RTL">سلام</span>
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<div class="MsoNormal">Hi <a id="OWAAMA2D7D87109064EAF94505DD17049C5BC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Elvis V. Garcia</span></a>
<a id="OWAAMA5B440D8519E434FA77B559B6219EF96" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@afzal syed</span></a>
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<div class="MsoNormal"><span style="color:black">Please share the POD for order below.</span></div>
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<div class="MsoNormal"><span style="color:black">Store claims not received.</span></div>
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<div class="MsoNormal"><span style="color:black">Thanks </span></div>
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<span style="color:black">Dear </span><a id="OWAAMC6ABD0A19C574E98B82BBF8B765B2B0D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Cp Salammall</span></a>,
<a id="OWAAMC1EA9FEB96E54C9E80FB5B686840BC43" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager.Salaammall</span></a> thanks for the updating<span style="color:black"></span>
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<b>From:</b> Manager.Salaammall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, January 3, 2021 2:17 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cp Salammall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1950143] - 6257647634 - <span lang="AR-SA" dir="RTL">سلام</span>
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<div class="MsoNormal">Dear Nusaybah</div>
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<div class="MsoNormal">Still we didn’t receive this order and Not available at store</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Mir Mohammed Ali</div>
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<div class="MsoNormal">Business Manager</div>
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<div class="MsoNormal">Salam Mall -21147</div>
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<div class="MsoNormal">+966543242781</div>
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<b>From:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, January 3, 2021 12:19 PM<br>
<b>To:</b> Manager.Salaammall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Cp Salammall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#1950143] - 6257647634 - <span lang="AR-SA" dir="RTL">سلام</span>
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<div class="MsoNormal">Hi <a id="OWAAM0C27921F09FF4FEB83628E9278113577" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Cp Salammall</span></a>
<a id="OWAAM0300C2155D78402FA39ED455894C4005" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager.Salaammall</span></a>
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<div class="MsoNormal">Please check the order physically in your store or not?</div>
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<div class="MsoNormal">Customer chasing his order.</div>
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'>Order Number:</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>6257647634</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'></span>
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'>Customer:</span><span lang="AR-SA" dir="RTL" style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>علي الخطيب</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'></span>
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'>Order Created:</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>Dec 24, 2020</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'></span>
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'>Order Delivery Mode:</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#333333'>Store pickup</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666'></span>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, January 3, 2021 12:07 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manager.Salaammall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#1950143] - <span lang="AR-SA" dir="RTL">سلام</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> Hi Team,<br>
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Problem Statement:  What is the issue (Late Shipping) Warehouse<br>
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Order Date : 24-Dec-2020<br>
Order ID: 6257647634<br>
Tracking ID: 625764763422999991<br>
Store code: Splash21147<br>
Assistance Required: Need Urgent Delivery<br>
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Issue Description: Customer placed order on 24-Dec-2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.<br>
Customer is chasing us for his/her order so we request you to expedite the delivery date.<br>
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Regards,<br>
Algaily</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1950143:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1950143