Subject: Ticket Assigned - Conversation with amit
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 07:30:01 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amit amit                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Amit ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:14 AM, 05th Jan                   Algaili                    How may we can help you.           11:16 AM, 05th Jan                     amit                    9621761618           11:16 AM, 05th Jan                     amit                    Hey I had made a return request it’s been almost a month no one has called are come to Pik up  If u don’t want to Pik up no problem return the fund and take ur time to Pik up  I cannot keep on waiting for someone to Pik up my return request           11:17 AM, 05th Jan                     amit                    U said someone called me I did not receive any call neither message           11:17 AM, 05th Jan                     amit                    If u feel it’s not getting connected call me in 0522645681           11:18 AM, 05th Jan                     amit                    I have to wait for ur guys to reply but if I don’t reply u guys just disconnected the chat immediately           11:18 AM, 05th Jan                   Algaili                    We tried contacting you on your registered mobile number 971545645647 to collect the items however, the number was not reachable.           11:21 AM, 05th Jan                   Algaili                    please confirm your contact number or share us an alternative contact number           11:21 AM, 05th Jan                     amit                    ????           11:21 AM, 05th Jan                     amit                    If u feel it’s not getting connected call me in 0522645681           11:22 AM, 05th Jan                     amit                    If u see above I have already give u the number           11:22 AM, 05th Jan                     amit                    ????           11:23 AM, 05th Jan                   Algaili                    Ok We will forward your number to the courier team to arrange the collection as soon as possible           11:26 AM, 05th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:29 AM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1957456