Subject: Ticket Assigned - Conversation with nishad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 06:37:38 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nishad nishad                    Bot:  Hi again! Bot:  Please enter your name Customer:  nishad Bot:  Hi Nishad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:23 AM, 05th Jan                   Algaili                    Hi Nishad, Thank you for contacting us. How may I help you?           10:23 AM, 05th Jan                     nishad                    Ive placed a return request           10:24 AM, 05th Jan                     nishad                    And they have collected the items           10:24 AM, 05th Jan                     nishad                    When can i hear back from u guys?           10:24 AM, 05th Jan                     nishad                    9624123699 order number           10:25 AM, 05th Jan                   Algaili                    May I request you to on hold while checking           10:27 AM, 05th Jan                     nishad                    Sure           10:27 AM, 05th Jan                   Algaili                    We have received the items in our warehouse and we will forward the issue to our concern team to initiate the refund as soon as possible           10:29 AM, 05th Jan                     nishad                    Pls thank u           10:29 AM, 05th Jan                   Algaili                    Please be assured as we have now escalated this issue with our courier team and they will arrange the delivery as soon as possible. Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           10:32 AM, 05th Jan                   Algaili                    Anything else we can help you with           10:33 AM, 05th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:37 AM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1957293