Subject: Ticket Assigned - Conversation with rajneesh kumar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 06:17:50 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rajneesh kumar rajneesh kumar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rajneesh kumar Bot:  Hi Rajneesh Kumar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508439804            09:53 AM, 05th Jan                   Algaili                    Hi Rajneesh, Thank you for contacting us. How may I help you?           09:55 AM, 05th Jan                     rajneesh kumar                    regarding one order           09:55 AM, 05th Jan                     rajneesh kumar                    we have not go refund           09:56 AM, 05th Jan                     rajneesh kumar                    order no 9617198061           09:56 AM, 05th Jan                     rajneesh kumar                    225.75           09:57 AM, 05th Jan                     rajneesh kumar                    AED           09:57 AM, 05th Jan                     rajneesh kumar                    we have not got refund yet           09:57 AM, 05th Jan                     rajneesh kumar                    hello           09:58 AM, 05th Jan                     rajneesh kumar                    anyone is there           09:58 AM, 05th Jan                     rajneesh kumar                    hello           09:59 AM, 05th Jan                   Algaili                    May I request you to be on hold while checking           10:04 AM, 05th Jan                   Algaili                    We apologise for the inconvenience caused, we have checked the returned items have been received and we will forward the issue to process the refund as soon as possible           10:08 AM, 05th Jan                     rajneesh kumar                    hello           10:10 AM, 05th Jan                     rajneesh kumar                    how many months it will take           10:10 AM, 05th Jan                     rajneesh kumar                    very poor service           10:10 AM, 05th Jan                     rajneesh kumar                    we are struggling more than one moth           10:11 AM, 05th Jan                     rajneesh kumar                    I do not have word to rate center point services           10:12 AM, 05th Jan                     rajneesh kumar                    very very very very poor service           10:12 AM, 05th Jan                   Algaili                    We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.  ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.  ​           10:15 AM, 05th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:17 AM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1957234