Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 06:04:53 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear Team, <br>
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Kindly note that the subject order has not been collected yet. We will do our best to have this order collected at the earliest convenience.<br>
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Best regards,<br>
 
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<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>2/1/2021 7:44 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1918562] - Returns<br>
 
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<div dir="ltr">Dear Team,</div>

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Problem Statement: Late collection.</div>
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Order Date : Nov 27, 2020<br>
Order ID: 6248279329<br>
Tracking ID: SD000684424<br>
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Assistance Required: Need Collection Update<br>
Issue Description: The return request was created on 4/12/20 and as per the customer the item has been collected but as per the Shipa tracking website till now the status is incomplete pickup so kindly inform us if the collection has been done so that we can proceed for the next step.<br>
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Regards,<br>
Algaily.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1918562