Subject: Ticket Assigned - Conversation with husensab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 08:20:10 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with husensab husensab                    Bot:  Hi again! Bot:  Please enter your name Customer:  husensab Bot:  Hi Husensab ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625155708 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:11 PM, 01st Jan                   Algaili                    Hi Husensab, Thank you for contacting us. How may I help you?           12:11 PM, 01st Jan                     husensab                    Hi           12:11 PM, 01st Jan                     husensab                    Yesterday I requested for urgent delivery of my cloths? May I received now           12:12 PM, 01st Jan                     husensab                    May I collect now?           12:12 PM, 01st Jan                   Algaili                    Could you please share your order number so that I can assist you further?           12:13 PM, 01st Jan                     husensab                    9625155708           12:13 PM, 01st Jan                   Algaili                    We see that you have placed your order on 29 Dec 2020. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           12:14 PM, 01st Jan                     husensab                    But I’m traveling now to my home country so I need urgent..           12:15 PM, 01st Jan                   Algaili                    We apologise for the inconvenience caused, the order still not ready for collection, however the order can be collected by other person on behalf of you.           12:18 PM, 01st Jan                     husensab                    Ok then fine thank you           12:18 PM, 01st Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:19 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1943956