Subject: Ticket Assigned - Conversation with omer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 08:13:33 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omer omer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  omer Bot:  Hi Omer ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6259326623 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0597515882            12:02 PM, 01st Jan                     omer  
                   Ok           12:03 PM, 01st Jan                   Algaili                    Hi Omer, Thank you for contacting us. How may I help you?           12:03 PM, 01st Jan                     omer                    6259326623           12:03 PM, 01st Jan                     omer                    This is my order number and i received it yesterday but system is still saying not yet received. Can you please update it?           12:04 PM, 01st Jan                     omer                    Because i have to exchange the items and its not coming in centrepoint system for exchange           12:04 PM, 01st Jan                     omer                    Today i also receive message and email from centrepoint to receive my package           12:05 PM, 01st Jan                     omer                    Need you support           12:06 PM, 01st Jan                     omer                    Your*           12:06 PM, 01st Jan                   Algaili                    In mea
 n time exchange is not available you can only able to return           12:07 PM, 01st Jan                   Algaili                    If you wish to return online please share us the item name you want return so we can create a return request on behalf of you.           12:08 PM, 01st Jan                     omer                    Once updated in system that i received them then i will be able to exchange the items?           12:08 PM, 01st Jan                   Algaili                    As we have checked the item no exchange for Centrepoint or Babyshop products except for Shoemart product for size           12:10 PM, 01st Jan                   Algaili                    And we can create a return request if you want return the items           12:10 PM, 01st Jan                   Algaili                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:13 PM, 01st 
 Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1943941