Subject: Ticket Assigned - Conversation with amir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 08:08:34 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amir amir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amir Bot:  Hi Amir ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624825771 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551748075            11:54 AM, 01st Jan                     amir                    ??!           11:57 AM, 01st Jan                   Algaili                    Hi Amir, Thank you for contacting us. How may I help you?           11:58 AM, 01st Jan                     amir                    Hi my order is still processing sine 4days           11:58 AM, 01st Jan                     amir                    I want to collect it by today           11:58 AM, 01st Jan                     amir                    This is third time i talk to customer service about this order           11:59 AM, 01st Jan                     amir                    Are you here ??           12:01 PM, 01st Jan                   Algaili                    The order will be available in the store within 48 hours           12:01 PM, 01st Jan                     amir                    Why it takes that long just to collect the order ?!!           12:02 PM, 01st Jan                     amir                    It shouldn’t take more than 2-3 days           12:02 PM, 01st Jan                     amir                    This is not acceptable           12:02 PM, 01st Jan                   Algaili                    The frame time for click and collect is 4-5 days business days and that mean with week ends is 6 days and we thank you for understanding and cooperation           12:05 PM, 01st Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:08 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1943937