Subject: Ticket Assigned - Conversation with sankar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 07:20:10 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sankar sankar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sankar Bot:  Hi Sankar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8224317087 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  8224317087 Bot:  Please wait while we transfer you to an agent Customer:  hi I have problem with centerpoint  order number 8224317087 is i make order 3 white shirts.  then I go to pickup store i check in  bag only have 2 shirts .I'm not take with me 2 shirts  just I give that guy back . so I will ask the man who working there he say I don't know and give costumer care number 1800871 I call i tell my problem he say will see later .so what will do I buy shirts on offer so pls I want my shirts 3 back .I don't want refund because there is nice offer. Pls back my shirts .but how miss my shirt there is write 3 shirts . Agent:  Hi Sankar, Thank you for contacting us. My name is Nikhil. Customer:  ? Customer:  How are you Customer:  hi I have problem with centerpoint  order number 8224317087 is i make order 3 white shirts.  then I go to pickup store i check in  bag only have 2 shirts .I'm not take with me 2 shirts  just I give that guy back . so I will ask the man who working there he say I don't know and give costumer care number 1800871 I call i tell my problem he say will see later .so what will do I buy shirts on offer so pls I want my shirts 3 back .I don't want refund because there is nice offer. Pls back my shirts .but how miss my shirt there is write 3 shirts . Agent:  We apologize for the inconvenience caused. Customer:  8224317087 Agent:  You have collected the order and returned the same at the store at the same time. Customer:  IMAGE Agent:  Please confirm that you have returned the order at the store at the same time. Customer:  Yes same time same store Agent:  Thank you for the confirmation. Customer:  Alrai branch .pls call the branch and ask pls check Agent:  We would like to inform you that we will not be able to ship the order again, but we will process the refund for your order. We will follow up witht he store team to process the return for your order. Customer:  If not check camera in store cctv Agent:  We don't need to do that. But, yes we need to get the refund processed from the store team. Agent:  We will do the follow up with them for the same. Agent:  Please allow us some time to get this resolved. Agent:  Is there anythgin else I may assist you with today? Customer:  But  want 3 shirts same oreder .can i reorder Customer:  Because that nice offer Customer:  Pls back my shirts Agent:  We understand, but the price will change now. Agent:  You can place the order again with the prices on the site now. Customer:  But not my problem prices go up .i make order on offer time. Customer:  Pls understand who is wrong Customer:  This your mistake team .i don't want refund just i want back my shirts Agent:  As per the website the item is still in the same price. Pleae find attached screenshot. Agent:  IMAGE Agent:  We would request you to please place an order again. Customer:  Ok when will finish offer Agent:  We are sorry, buit we don't know when the offer is expiring. Customer:  When will my refund Agent:  We will do the follow up with the store team. We will try to get this resolved at the earliest. Agent:  Is there anything else I may assist you with? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sankar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi Customer:  hi I have problem with centerpoint  order number 8224317087 is i make order 3 white shirts.  then I go to pickup store i check in  bag only have 2 shirts .I'm not take with me 2 shirts  just I give that guy back . so I will ask the man who working there he say I don't know and give costumer care number 1800871 I call i tell my problem he say will see later .so what will do I buy shirts on offer so pls I want my shirts 3 back .I don't want refund because there is nice offer. Pls back my shirts .but how miss my shirt there is write 3 shirts . Customer:  8224317087 Customer:  /startOver Customer:  Hi Customer:  Can type English Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you? Customer:  مرحبا لدي مشكلة مع سنتربوينت   رقم الطلب 8224317087 هو أنني أجعل 3 قمصان بيضاء.  ثم أذهب إلى متجر البيك أب ، وأقوم بتسجيل الحقائب لدي قميصين فقط. أنا لا آخذ معي قميصين فقط أنا أعيد ذلك الرجل.  لذلك سأطلب من الرجل الذي يعمل هناك أن يقول إنني لا أعرف وأعطي رقم رعاية العملاء 1800871 أتصل وأقول مشكلتي إنه سيشاهدها لاحقًا. لذا ماذا سأفعل لشراء القمصان المعروضة لذا أرجو أن أرغب في قمصان 3  العودة. لا أريد استرداد المبلغ لأنه يوجد عرض جميل.  الرجاء العودة قمصان بلدي. ولكن كيف يغيب قميصي هناك كتابة 3 قمصان. Agent:  May I request you to please stay on hold while I retrieve the information.  Customer:  hi I have problem with centerpoint   order number 8224317087 is i make order 3 white shirts. then I go to pickup store i check in  bag only have 2 shirts .I'm not take with me 2 shirts  just I give that guy back . so I will ask the man who working there he say I don't know and give costumer care number 1800871 I call i tell my problem he say will see later .so what will do I buy shirts on offer so pls I want my shirts 3 back .I don't want refund because there is nice offer. Pls back my shirts .but how miss my shirt there is write 3 shirts . Customer:  Pls hamza i want back shirts Customer:  I don't want refund Agent:  Thanks for waiting, Agent:  We sincerely apologize for any inconvenience, we have forwarded your query to the concerned team and The issue will be investigated and someone from our team will be in touch with you asap to assist you in resolving this concern. Agent:  Is there anything else I can help you?  Customer:  But pls back my shirts Customer:  Not refund Customer:  IMAGE Customer:  I want back shirts Agent:  We will do our best to help you Customer:  Ok thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sankar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi Customer:  8224317087 Customer:  Hello Customer:  Hi how are Customer:  /startOver Customer:  8224317087 Customer:  Sankar Customer:  Can you type English Customer:  English Agent:  Hi Sankar, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sankar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Sankar, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Hi sir how are you Customer:  8224317087 thia is my order number Customer:  I want change my shirt size medium to large can i Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  We are extremely sorry to say than an exchange will not be possible at Centrepoint. Customer:  Can i refund Agent:  As we can check, your return for both of the items have already been raised. Agent:  Our courier partner will contact you on +96565046101 to arrange a time for collection in 3 - 5 business days. Customer:  Ok after when will be refund Agent:  We would like to inform you that your refund will be initiated when we will receive the item at our warehouse. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sankar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:14 AM, 01st Jan                     sankar                    Hi           11:15 AM, 01st Jan                   Algaili                    Hi Sankar, Thank you for contacting us. How may I help you?           11:16 AM, 01st Jan                   Algaili                    As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:19 AM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1943863