Subject: Ticket Assigned - Conversation with narelle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 06:13:17 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with narelle narelle                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  narelle Bot:  Hi Narelle ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8224768215 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566420290            09:59 AM, 01st Jan                     narelle                    Hello           10:01 AM, 01st Jan                   Bot                   أهلا مرة أخرى!           10:01 AM, 01st Jan                   Algaili                    Hi Narelle, Thank you for contacting us. How may I help you?           10:01 AM, 01st Jan                     narelle                    I need to collect my purchase from a store but i have no civil id           10:02 AM, 01st Jan                   Algaili                    Could you please share your order number so that I can assist you further?           10:02 AM, 01st Jan                     narelle                    8224768215           10:03 AM, 01st Jan                     narelle                    My employer has all documentation           10:03 AM, 01st Jan                   Algaili                    Please be on hold while checking           10:04 AM, 01st Jan                     narelle                    Ok           10:04 AM, 01st Jan                   Algaili                    As we can see the order is ready for pickup and we request you to visit the store to collect it.           10:06 AM, 01st Jan                     narelle                    Yes i know           10:06 AM, 01st Jan                     narelle                    But the store needs identification           10:06 AM, 01st Jan                     narelle                    I have only my drivers licence from my country           10:07 AM, 01st Jan                     narelle                    No civil id waiting for new one           10:07 AM, 01st Jan                     narelle                    Can i use other forms of identification?           10:07 AM, 01st Jan                   Algaili                    Any proof of ID you can show, like passport and anyone can collect the order on behalf in case the proof of ID not available           10:08 AM, 01st Jan                     narelle                    I have copy of passport           10:08 AM, 01st Jan                     narelle                    My employer has everything           10:08 AM, 01st Jan                     narelle                    To renew my residency           10:09 AM, 01st Jan                     narelle                    Ok, i will go in and collect with whatever identification i can find           10:09 AM, 01st Jan                   Algaili                    Ok we hope you will not face any issue in this regard,           10:12 AM, 01st Jan                   Algaili                    Thank you for shopping with us           10:12 AM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1943803