Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 06:02:11 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6248380809 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504808254 Bot:  Please wait while we transfer you to an agent Agent:  Hi My Name is Osam. I will be happy to help you  Agent:  Are you still connected with us? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:32 AM, 01st Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           09:34 AM, 01st Jan                     hello                    My Order # 6248380809  The Item was returned on Dec 16           09:36 AM, 01st Jan                     hello                    Until now I didn’t receive my refund           09:36 AM, 01st Jan                     hello                    ??           09:38 AM, 01st Jan                     hello                    Hello           09:40 AM, 01st Jan                   Algaili                    May I request you to be on hold while checking           09:40 AM, 01st Jan                     hello                    Why taking too long to answer simple question           09:44 AM, 01st Jan                   Algaili                    We have checked the order           09:44 AM, 01st Jan                   Algaili                    But we can not see a return request created from your side           09:45 AM, 01st Jan                     hello                    The Item was returned by the delivery man           09:46 AM, 01st Jan                     hello                    How come no return request?           09:46 AM, 01st Jan                     hello                    This is not acceptable and I will report the issue to Ministry of commerce today           09:47 AM, 01st Jan                   Algaili                    In order to refund the returned items the customer create a return request in the order and our courier team will collect the items within 3-5 days and we receive the items in our warehouse the refund will be processed.           09:48 AM, 01st Jan                     hello                             09:48 AM, 01st Jan                     hello                    It was a wrong delivery and your team created the return request for me           09:49 AM, 01st Jan                   Algaili                    No return request found in this order, only one item in this order           09:51 AM, 01st Jan                   Algaili                    Juniors Fairway 2-in-1 Crib - 130x70 cms           09:51 AM, 01st Jan                     hello                    Yes this is the returned item           09:51 AM, 01st Jan                     hello                    Please make a return request for me now           09:52 AM, 01st Jan                     hello                    The Item was collected by the shipment company on Dec 16           09:52 AM, 01st Jan                   Algaili                    If we created a return request our courier team will contact you to collect the item, however you said you returned the item           09:54 AM, 01st Jan                     hello                    Okay how you can fix the problem?           09:54 AM, 01st Jan                     hello                    I need you to send an email to the management now           09:55 AM, 01st Jan                     hello                    Copy me in the email is you can’t take further action           09:55 AM, 01st Jan                   Algaili                    If the item was collected under which tracking ID was collected and please share us the image of the return receipt           09:55 AM, 01st Jan                     hello                    No return recepit           09:56 AM, 01st Jan                     hello                    This is the mobile number for the shipment company   +966 59 061 4121           09:56 AM, 01st Jan                   Algaili                    What is name of courier that collected the item           09:57 AM, 01st Jan                     hello                    My call with center point was recourded you can check the call too           09:57 AM, 01st Jan                     hello                    I don’t now the name , he was a man called me and he said I need to collect the item for Centerpoint           09:58 AM, 01st Jan                   Algaili                    We will check this issue with concern team and we will update you through the email# [email-masked]           10:00 AM, 01st Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:01 AM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1943792