Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 05:46:17 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6252742538 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533505088 Bot:  Please wait while we transfer you to an agent Customer:  Hi Agent:  Hi , Thank you for contacting us. My name is Amir. I'm here to help you regarding Your order update Customer:  Sir kindly check this order 6252742538 Agent:  May I request you to please stay on hold while I retrieve the information  Agent:  Thank you for your patience. Customer:  Solid Jacket with Long Sleeves...   of your order 6252742538 are ready for pick up at Max  Khafji, King Faisal Road,. Please bring your govt. issued ID & this SMS. Please call on arrival. Agent:  Your order is now ready for pickup Customer:  I received this text but i mentioned when i ordered hofuf City Agent:  As you have ordered click and collect delivery method Customer:  Can you confirm me correct city name Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Because when i ordered i pin max store which one is our city but that time i see address of our city is wrong Customer:  Showing on max website and also in massage address is wrong Customer:  Which address you provided me in text massage is very for more then 700 km Customer:  So can you confirm me Or provide me Store number or check with Al Ahsa mall Agent:  We would like to inform you that as we checked the address is: Khafji, King Faisal Road, Agent:  Khafji Customer:  Hofuf near park that store received my order or not Customer:  Khafi is near Kuwait Customer:  And Hufof is near Al Ahsa Qatar Road Customer:  What is this Agent:  We sincerely apologize for the inconvenience caused to you. Customer:  Please confirm with store Customer:  No need apologize Customer:  Just check In store Customer:  Then confirm me Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Kindly check i provid you 2 photos and see what hapen Customer:  IMAGE Customer:  This is our city and 38 Number Branch is our city and when we click on it this showing wrong address Customer:  IMAGE Customer:  What is this here is mistake Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Kindly don't cancel my order Customer:  May only written address is wrong because khafji city don't have any Max shop Customer:  So please don't cancel order Agent:  Thank you for your patience. Agent:  As we can see there are 2 different address near the locaton you have selected Agent:  We can also see the address: 2 Agent:  Max An Nayfiayah, Al Hofuf, Hofuf, Hofuf, Saudi Arabia Agent:  As the order is is already placed and ready for  pickup, we cannot change the address. Agent:  However we can refund the amount for the order and we request you to place a new order with the correct address. Agent:  Once again we apologize for the inconvenience cause to you Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  Kindly don't cancel my order Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:28 AM, 01st Jan                     hi                    6252742538 Hi kindly check this order           09:28 AM, 01st Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           09:30 AM, 01st Jan                     hi                    6252742538           09:31 AM, 01st Jan                     hi                    Check this order detail           09:31 AM, 01st Jan                   Algaili                    May I request you to be on hold while checking           09:34 AM, 01st Jan                     hi                    Yes           09:34 AM, 01st Jan                   Algaili                    We have checked and we can see the order issue has already been forwarded to our concern team           09:37 AM, 01st Jan                   Algaili                    and we apologise for the inconvenience caused           09:37 AM, 01st Jan                     hi                    How many days more to refund           09:37 AM, 01st Jan                   Algaili                    I will update the complaint in our records and we assure you to fix the issue soon           09:39 AM, 01st Jan                     hi                    When soooooon.?           09:40 AM, 01st Jan                   Algaili                    The refund will be done as soon as possible and we are unable to specify day for the refund because we will contact the relevant team to get this sort quickly and we thank you for understanding and cooperation           09:43 AM, 01st Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:45 AM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1943782