Subject: Ticket Assigned - Conversation with april
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 05:41:26 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with april april                    Bot:  Hi again! Bot:  Please enter your name Customer:  april Bot:  Hi April ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:29 AM, 01st Jan                     april                    I want to change the size of my item.. what to do?           09:30 AM, 01st Jan                   Algaili                    Hi April, Thank you for contacting us. How may I help you?           09:31 AM, 01st Jan                     april                    I want to change the size of my item.. what to do?           09:31 AM, 01st Jan                   Algaili                    Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.     Wrong products delivered cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:     You can contact our customer support team on (800-) to book a return and to be notified of the refund amount based on our return policy.    You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.    You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           09:33 AM, 01st Jan                     april                    I ordered online.. what invoice i will give? Can i just print my invoice in my account?           09:34 AM, 01st Jan                   Algaili                    If you want to return to the store you can show order confirmation message or order number           09:35 AM, 01st Jan                     april                    I just want to change the size           09:36 AM, 01st Jan                   Algaili                    Change is available only for shoemart and other stores only returns and refund is available           09:38 AM, 01st Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:41 AM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1943781