Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 25 Dec 2020 10:04:25 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Re: We’ve received your return request.   Ticket comment <div dir="auto" style="direction: ltr; margin: 0px; padding: 0px; font-family: sans-serif; font-size: 11pt; color: black; text-align: left">
Till now - no one called me, nor picked up the items for which I have already applied a return request. How long this phenomenon will last..!! Shame on you.<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, December 19, 2020 11:32:01 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1884713] - Re: We’ve received your return request.
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<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px">Hi Mohammed,<br>
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<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px">Thank you for getting in touch with us.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always
 meant to be a hassle free process. </span></div>
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<div><span rel="tempredactor" style="font-size:14px">We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. </span></div>
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<div><span rel="tempredactor" style="font-size:14px">Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </span></div>
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<div><span rel="tempredactor" style="font-size:14px">Feel free to get in touch with us for further assistance.</span></div>
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<div><span rel="tempredactor" style="font-size:14px"> Your friends,</span></div>
<div><span rel="tempredactor" style="font-size:14px">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1884713