Subject: [JIRA] (REL-130677) Refund rejected 3 times : Order No: 6248351640 // 6249390348 respectively
From: "Sankar T (Jira)" <[email-masked]>
To: "Algaily Elnor" <[email-masked]>
Date: Thu, 24 Dec 2020 05:41:49 +0000

Sankar T *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-130677 Refund rejected 3 times : Order No: 6248351640 // 6249390348 respectively 

Sankar T *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiOGI5OGJhYjkyZmI1NDk4Mjk0NjlkNTRjMTU5ZjZlMGYiLCJwIjoiaiJ9 )

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REL-130677 ( https://landmark.atlassian.net/browse/REL-130677?atlOrigin=eyJpIjoiOGI5OGJhYjkyZmI1NDk4Mjk0NjlkNTRjMTU5ZjZlMGYiLCJwIjoiaiJ9 )

Refund rejected 3 times : Order No: 6248351640 // 6249390348 respectively ( https://landmark.atlassian.net/browse/REL-130677?atlOrigin=eyJpIjoiOGI5OGJhYjkyZmI1NDk4Mjk0NjlkNTRjMTU5ZjZlMGYiLCJwIjoiaiJ9 )
Updates
Sankar T 9:38 am GST Status: To Be Assigned Hybris Resolved
Comments
Sankar T 9:38 am GST

There is no issue from hybris/ our E-commerce end, our payment gateway vendor pay fort has an issue for the MADA refunds and they are working with the Bank to fix the issue. From our end, we are providing all the rejected orders every 5 days to payfort team to process the refund. Request your cooperation to convey the same to the customer so that the customer will not call us back and forth.

View issue ( https://landmark.atlassian.net/browse/REL-130677?atlOrigin=eyJpIjoiOGI5OGJhYjkyZmI1NDk4Mjk0NjlkNTRjMTU5ZjZlMGYiLCJwIjoiaiJ9 )

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