Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Dec 2020 07:18:37 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div>please  let the pick up staff contact  through  WhatsApp  as I am working  i May not be able answer the calls when on duty.<br><br>
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<div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 19 Dec 2020 at 10:43 am, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv9518094957"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div style="margin-bottom:0.0001pt"><span style="font-size:14px">Hi Arjumand,<br></span></div>
<div style="margin-bottom:0.0001pt"><span style="font-size:14px"><br></span></div>
<div style="margin-bottom:0.0001pt"><span style="font-size:14px">Thank you for getting in touch with us.</span></div>
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<div><span style='font-family:-apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px'>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </span></div>
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<div><span style='font-family:-apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px'>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. </span></div>
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<div><span style="font-size:14px">Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </span></div>
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<div><span style='font-family:-apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px'>Feel free to get in touch with us for further assistance.</span></div>
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<div><span style='font-family:-apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px'> Your friends,</span></div>
<div><span style='font-family:-apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px'>The Support Team</span></div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1885104