Subject: Ticket Assigned - Conversation with asheer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Dec 2020 04:52:17 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asheer asheer                    Bot:  Hi again! Bot:  Please enter your name Customer:  asheer Bot:  Hi Asheer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Customer:  1871941 Agent:  Hi Asheer, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  1871941       ,   1871943 Customer:  Still refund not yet Customer:  Both products returned Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  /startOver Agent:  We would like to inform you that your product will take 3-5 business days to reach our warehouse.   Agent:  It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Agent:  Once the refund is processed the amount you paid will be refunded back to your original payment method. Customer:  How meny days required for qulity check Customer:  15 days more alredy done Customer:  But your saying business days 1 or 2 days Customer:  This is not accept for refunds metod Customer:  Very bad services Agent:  As we can check, your order items were collected on Dec 12, 2020 and it's in transit to the warehouse. Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Asheer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please wait while we transfer you to an agent Customer:  2 materials returned centerpoint point. Agent:  Hi Asheer, Thank you for contacting us. My name is Nikhil. Agent:  How may I help you with your returns? Customer:  2 materials returned centerpoint point.but not refund returned. Kindly update when it will get cash back. Customer:  1871941 , 1871943 Customer:  Return number☝️ Agent:  Please share the order number with us. Customer:  Check alredy send Customer:  Helooo why your delaying for replay???? Agent:  Checking for the order number, but unable to get it. Customer:  Why? Customer:  IMAGE Customer:  IMAGE Customer:  Helooo Agent:  As per the online tracking, we can see that the returned items were delivered back to us on Dec 19. Agent:  It waill take 5-7 business days to process the refund now. Agent:  You will be notified once the refund is processed. Agent:  Is there anything else I can help you with? Customer:  Very bad service Customer:  Tq Agent:  We apologize for the delay and inconvenience caused to you. Agent:  We will try to get the refund processed at the earliest. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day and stay safe. Bot:  Rate our Customer Service Agent Customer:  ? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Asheer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Asheer, Thank you for contacting us. How may I help you? Customer:  6247125876 Customer:  6249589878 Customer:  Please check above mentined materials returned but not yet cash back Agent:  I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry  for this delay. I know that you’ve been waiting for it. It should be with you soon. Please be assured we have forwarded the issue to our concern team to arrange the collection your order as soon as possible. ​ Customer:  How many days it will take for refund. Agent:  Sorry for late reply Agent:  May I request you to be on hold while checking Agent:  We apologise for the inconveniese caused we have forwarded your issue to our concern team to process the refund for the returned item as soon as possible. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Asheer ,what do you need help with? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Asheer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  /startOver Customer:  /startOver Customer:  6247125876 kindly up Customer:  Update current status Customer:  /startOver Customer:  /startOver Customer:  Talk English Agent:  Hi Asheer, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Asheer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:40 AM, 22nd Dec                     asheer                    K           08:40 AM, 22nd Dec                   Algaili                    Hi, Thank you for contacting us. How may I help you?           08:41 AM, 22nd Dec                     asheer                    6247125876 kindly cash back updates           08:42 AM, 22nd Dec                   Algaili                    May I request you to be on hold while checking           08:43 AM, 22nd Dec                     asheer                    K           08:43 AM, 22nd Dec                   Algaili                    We apologise for the inconvenience, we have forwarded the issue to process the refund as soon as possible           08:45 AM, 22nd Dec                     asheer                    How many days it will take           08:47 AM, 22nd Dec                   Algaili                    I will update you through email within one hour           08:49 AM, 22nd Dec                     asheer                    K           08:50 AM, 22nd Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:51 AM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1904631